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Client Services Specialist Certificate Business Total Units: 27
This program is currently inactive. Catalog rights may apply, see a counselor for more information.

Term Effective: Fall 2012


The Client Services Specialist Certificate of Achievement program prepares students for entry level employment in occupations requiring technical client service skills, such as records verification and documentation, and people skills such as human relations. The program also provides students with written and verbal presentation skills, as well as skills in computer application software, calculators, and filing.

Examples of specific job titles include Eligibility Worker, Intake Worker, Personnel Specialist Trainee, Customer Service Representative, Contract Clerk, Records Clerk, Housing Assistant, Claims Processor.

Job opportunities exist in a variety of fields including public and private social/human services, government agencies, insurance, financial, medical, and mortgage/real estate industries, as well as other fields emphasizing client services.

More information about the Business Administration programs can be found at the Business Administration website.

Program Student Learning Outcomes

Upon successful completion of this certificate, the student will be able to:

  1. Satisfy the minimum educational requirements for the position of eligibility worker at the County of Sonoma as well as various other client and customer service positions;
  2. demonstrate written and oral presentation skills;
  3. demonstrate technical administrative support skills required for client services employment positions; and
  4. apply necessary skills required for managing the complex human interactions and communications that take place in organizations.

Recommended Sequence of Courses

Students interested in a suggested order for taking classes in this program, please view the recommended course sequence.

Program Requirements:

The requirements for the Client Services Specialist Certificate program are:

  • Complete 27 units from
    • Client Services Specialist Requirements

Client Services Specialist Requirements - complete 27.00 units
BAD 52Human Relations in Organizations3.00
BAD 53Introduction to Solving Business Problems w/Spreadsheets1.50
BGN 204Electronic Calculator0.50
BMG 52Written Communication in Organizations3.00
BMG 53Oral Communication in Organizations3.00
BMG 54Quantitative Skills/Math3.00
BOT 172Basic Filing, Self Paced0.50
Complete any combination totaling at least 3.00 units from the following:
BMG 61Skills for Managers1.50
BMG 62.1One-on-One Management Communication1.00
BMG 62.4Managing Workgroups1.50
BMG 63.1Motivation and Empowerment1.50
BMG 63.4Managerial Leadership1.50
BMG 64.4Managing Employee Performance2.00
BMG 66.1Decision Making1.00
BMG 66.2Plans and Controls in Organizations1.00
BMG 66.3Financial Basics1.00
BMG 66.4Project Management1.00
Complete any combination totaling at least 4.50 units from the following:
BGN 101Typing1.50
CS 60.11AMicrosoft Word, Part 11.50
CS 60.11BMicrosoft Word, Part 21.50
CS 61.11AMicrosoft Excel, Part 11.50
CS 61.11BMicrosoft Excel, Part 21.50
CS 63.11AMicrosoft Access, Part 11.50
CS 65.11Microsoft Office3.00
CS 165.31Microsoft Office Integration0.50
CS 167.11Microsoft Outlook0.50
Complete any combination totaling at least 3.00 units from the following:
HLC 160Medical Terminology3.00
RE 50Real Estate Principles3.00
SOC 2Modern Social Problems3.00
Complete any combination totaling at least 2.00 units from the following:
WEOC 99IOccupational Work Experience Internship2.00

Term Effective: Fall 2012

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Term Inactive: Fall 2014

Previous Versions:

Client Services Specialist - effective Fall 2010
Client Services Specialist - effective Fall 1992

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

It is important that students who are completing an Associate Degree and desire to transfer to a four-year institution meet with a counselor to plan their lower division coursework. While many majors at SRJC are intended to align with lower division major preparation required by California public universities, specific lower-division major requirements vary among individual campuses. See a counselor, visit the Transfer Center, and check Guides For Transfer in Specific Majors, and ASSIST to review transfer preparation guides for specific schools and majors.


Prior to enrolling in courses from the 3 unit choices above, please consult with the Program Coordinator for assistance in choosing the appropriate course.
Before starting the internship, contact the Program Coordinator.

Phone Email Website
(707) 527-4435