|
This program is currently inactive. Catalog rights may apply, see a counselor for more information.
Term Effective:
Fall 2012
Description:
The Client Services Specialist Certificate of Achievement program prepares students for entry level employment in occupations requiring technical client service skills, such as records verification and documentation, and people skills such as human relations. The program also provides students with written and verbal presentation skills, as well as skills in computer application software, calculators, and filing.
Examples of specific job titles include Eligibility Worker, Intake Worker, Personnel Specialist Trainee, Customer Service Representative, Contract Clerk, Records Clerk, Housing Assistant, Claims Processor.
Job opportunities exist in a variety of fields including public and private social/human services, government agencies, insurance, financial, medical, and mortgage/real estate industries, as well as other fields emphasizing client services.
More information about the Business Administration programs can be found at the Business Administration website.
Program Student Learning Outcomes
Upon successful completion of this certificate, the student will be able to:
- Satisfy the minimum educational requirements for the position of eligibility worker at the County of Sonoma as well as various other client and customer service positions;
- demonstrate written and oral presentation skills;
- demonstrate technical administrative support skills required for client services employment positions; and
- apply necessary skills required for managing the complex human interactions and communications that take place in organizations.
Recommended Sequence of Courses
Students interested in a suggested order for taking classes in this program, please view the recommended course sequence.
Program Requirements:
The requirements for the Client Services Specialist Certificate program are:
-
Complete 27 units from
- Client Services Specialist Requirements
| Client Services Specialist Requirements - complete 27.00 units |
| BAD 52 | Human Relations in Organizations | 3.00 |
| BAD 53 | Introduction to Solving Business Problems w/Spreadsheets | 1.50 |
| BGN 204 | Electronic Calculator | 0.50 |
| BMG 52 | Written Communication in Organizations | 3.00 |
| BMG 53 | Oral Communication in Organizations | 3.00 |
| BMG 54 | Quantitative Skills/Math | 3.00 |
| BOT 172 | Basic Filing, Self Paced | 0.50 |
Complete any combination totaling at least 3.00 units from the following:
| | Course | Description | Units |
|---|
| BMG 61 | Skills for Managers | 1.50 |
| BMG 62.1 | One-on-One Management Communication | 1.00 |
| BMG 62.4 | Managing Workgroups | 1.50 |
| BMG 63.1 | Motivation and Empowerment | 1.50 |
| BMG 63.4 | Managerial Leadership | 1.50 |
| BMG 64.4 | Managing Employee Performance | 2.00 |
| BMG 66.1 | Decision Making | 1.00 |
| BMG 66.2 | Plans and Controls in Organizations | 1.00 |
| BMG 66.3 | Financial Basics | 1.00 |
| BMG 66.4 | Project Management | 1.00 |
|
Complete any combination totaling at least 4.50 units from the following:
| | Course | Description | Units |
|---|
| BGN 101 | Typing | 1.50 |
| CS 60.11A | Microsoft Word, Part 1 | 1.50 |
| CS 60.11B | Microsoft Word, Part 2 | 1.50 |
| CS 61.11A | Microsoft Excel, Part 1 | 1.50 |
| CS 61.11B | Microsoft Excel, Part 2 | 1.50 |
| CS 63.11A | Microsoft Access, Part 1 | 1.50 |
| CS 65.11 | Microsoft Office | 3.00 |
| CS 165.31 | Microsoft Office Integration | 0.50 |
| CS 167.11 | Microsoft Outlook | 0.50 |
|
Complete any combination totaling at least 3.00 units from the following:
| | Course | Description | Units |
|---|
| HLC 160 | Medical Terminology | 3.00 |
| RE 50 | Real Estate Principles | 3.00 |
| SOC 2 | Modern Social Problems | 3.00 |
|
Complete any combination totaling at least 2.00 units from the following:
|
| | WEOC 99I | Occupational Work Experience Internship | 2.00 |
|