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Administrative Support II Certificate Business Total Units: 21.5
This program is currently inactive. Catalog rights may apply, see a counselor for more information.

Term Effective: Spring 2012


The Administrative Support 2 Certificate of Achievement prepares the student to perform advanced word processing and spreadsheet functions, to create slide presentations, to use database software, and to perform office skills using critical thinking and problem-solving skills. Typical duties include applying the efficient use of technology and interpersonal, organizational, and time management skills to increase productivity

This certificate is the advanced level of the Administrative Support 1 Skills Certificate. Completion of the Administrative Support 1 Skills Certificate fulfills a portion of the Administrative Support 2 Certificate of Achievement.

The role of office support involves proficiency using computers and computer programs, outstanding organizational and communication skills, versatility, teamwork, and problem solving. Employment opportunities are widely available. Educational emphasis is placed on skills and competency levels rather than job titles.

More information about the Business Administration programs can be found at the Business Administration Department website.

Program Student Learning Outcomes

Upon successful completion of this certificate, the student will be able to:

  1. Use correct grammar, punctuation, spelling, and vocabulary as expected in business writing, formal reports, and marketing materials;
  2. assess and recognize an audience in order to develop appropriate communications both orally and in writing that are sensitive to the audience's needs, values, and point of view;
  3. classify and manage electronic files and computerized records, apply basic alphabetic filing rules, select equipment and supplies, and generate meaningful reports;
  4. send and receive e-mail and manage schedule, contacts, notes, journal entries, and tasks with Outlook;
  5. create and compose an array of business documents using MS Word by utilizing a variety of word processing features and advanced functions;
  6. create, edit, format, and organize Excel worksheets, apply formulas and manipulate cell data, and work with large and multi-sheet workbooks;
  7. compose, edit, and create effective PowerPoint presentations; and
  8. input numbers rapidly and accurately by touch.

Recommended Sequence of Courses

Students interested in a suggested order for taking classes in this program, please view the recommended course sequence.

Program Requirements:

The requirements for the Administrative Support II Certificate program are:

  • Complete 21.5 units from
    • Administrative Support 2 Requirements

Administrative Support 2 Requirements - complete 21.50 units
BGN 71Business English Grammar3.00
BGN 81Practical Business Math Skills3.00
BGN 203Self-Paced 10-Key Numeric Keypad0.50
BOT 56.3Office Communication & Interpersonal Skills2.00
BOT 59.2ABusiness Records Skills, Part 12.00
BOT 154.13Job Seeking Skills For Office Professionals1.00
BOT 174.3Organize Your Office Filing Systems0.50
CS 60.11AMicrosoft Word, Part 11.50
CS 60.11BMicrosoft Word, Part 21.50
CS 61.11AMicrosoft Excel, Part 11.50
CS 61.11BMicrosoft Excel, Part 21.50
CS 62.11AMicrosoft PowerPoint, Part 11.50
CS 63.11AMicrosoft Access, Part 11.50
CS 167.11Microsoft Outlook0.50

Term Effective: Spring 2012

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Term Inactive: Fall 2013

Previous Versions:

Administrative Support 2 - effective Summer 2011
Administrative Support 2 - effective Fall 2002

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

It is important that students who are completing an Associate Degree and desire to transfer to a four-year institution meet with a counselor to plan their lower division coursework. While many majors at SRJC are intended to align with lower division major preparation required by California public universities, specific lower-division major requirements vary among individual campuses. See a counselor, visit the Transfer Center, and check Guides For Transfer in Specific Majors, and ASSIST to review transfer preparation guides for specific schools and majors.


Recommended preparation: BOT 50A or equivalent.

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