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Administrative Support II Certificate Business Total Units: 20.75
A newer version of this program is available. View the latest version here.

Catalog rights may apply, see a counselor for more information.

Term Effective: Summer 2011


The Administrative Support 2 Certificate of Achievement prepares the student to use the computer to perform advanced word processing functions, adapt software to a variety of different jobs, and perform general office skills using critical thinking and problem-solving skills. Typical duties include applying organizational and time management skills to increase productivity, managing both automated and manual records, and using technology to product office documents.

This certificate is the advanced level of the Administrative Support program. Completion of the Administrative Support 1 Completion Certificate fulfills a portion of the Administrative Support 2 Certificate of Achievement.

The role of office professionals (commonly known as receptionist, typist, and secretary) has changed due to the downsizing of companies, a decrease in middle managers, and increased use of technology. Excellent opportunities for employment continue in many companies. Because job titles in industry vary, emphasis is placed on skills and competency levels rather than job titles. Programs encompass the integration of 21st Century workforce skills emphasizing communication, teamwork, project management, and problem solving.

More information about the Business Office Technology programs can be found at the Business Office Technology website.

Program Student Learning Outcomes

Upon successful completion of this certificate, the student will be able to:

  1. Use correct grammar, punctuation, spelling, and vocabulary as expected in business writing, formal reports, and marketing materials;
  2. assess and recognize an audience in order to develop appropriate communications both orally and in writing that are sensitive to the audience's needs, values, and point of view;
  3. classify and manage electronic files and computerized records, apply basic alphabetic filing rules, select equipment and supplies, and generate meaningful reports;
  4. send and receive e-mail and manage schedule, contacts, notes, journal entries, and tasks with Outlook;
  5. create and compose an array of business documents using MS Word by utilizing a variety of word processing features and advanced functions;
  6. create, edit, format, and organize Excel worksheets, apply formulas and manipulate cell data, and work with large and multi-sheet workbooks;
  7. compose, edit, and create effective PowerPoint presentations; and
  8. input numbers rapidly and accurately by touch.

Program Requirements:

The requirements for the Administrative Support II Certificate program are:

  • Complete 20.75 units from
    • Administrative Support 2 Requirements

Administrative Support 2 Requirements - complete 20.80 units
BGN 71Business English Grammar3.00
BGN 81Practical Business Math Skills3.00
BOT 56.3Office Communication & Interpersonal Skills2.00
BOT 59.2ARecords and Information Management2.00
BOT 59.7Job Seeking Skills For Office Professionals1.00
BOT 169.3Self-Paced 10-Key Numeric Keypad on IBM/DOS Equipment0.25
BOT 174.3Organize Your Office Filing Systems0.50
CS 60.11AMicrosoft Word, Part 11.50
CS 60.11BMicrosoft Word, Part 21.50
CS 61.11AMicrosoft Excel, Part 11.50
CS 61.11BMicrosoft Excel, Part 21.50
CS 62.11AMicrosoft PowerPoint, Part 11.50
CS 63.11AMicrosoft Access, Part 11.50

Term Effective: Summer 2011

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Term Inactive: Spring 2012

Previous Versions:

Administrative Support 2 - effective Fall 2002

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

It is important that students who are completing an Associate Degree and desire to transfer to a four-year institution meet with a counselor to plan their lower division coursework. While many majors at SRJC are intended to align with lower division major preparation required by California public universities, specific lower-division major requirements vary among individual campuses. See a counselor, visit the Transfer Center, and check Guides For Transfer in Specific Majors, and ASSIST to review transfer preparation guides for specific schools and majors.


Recommended preparation: BOT 50A or equivalent.

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