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Computer Studies: IT Support Certificate Computer Studies Total Units: 16
Term Effective: Fall 2019

Description:

The Computer Studies:IT Support Certificate of Achievement is designed to allow a student to complete a certificate program and enter the workforce as an entry level help desk technician.

The Computer Studies: IT Support certification exposes students to skills and knowledge necessary to support end users who run Windows and the Microsoft Office applications. Of primary importance for the IT support technician is the development of Soft Skills. These interpersonal competencies are fostered to enable the IT Support technician to successfully communicate in both written and verbal forms as well as utilize techniques in conflict management.

IT support technicians will gain valuable experience in the CS 99I Computer Studies Occupational Work Experience Intern program. This experience provides the necessary hands on training and skill development for the professional IT Support technician.

Program Student Learning Outcomes:

Upon successful completion of this program, the student will be able to:

  1. Perform the duties of an entry level IT technician;
  2. Perform basic hardware and software installations, upgrades and troubleshooting procedures for the components of desktop and laptop computers;
  3. Evaluate basic troubleshooting techniques such as asking relevant questions, identifying possible solutions and planning implementation;
  4. Use correct grammar, punctuation, spelling, and vocabulary as expected in business writing, formal reports, and marketing materials; and
  5. Assess and recognize an audience in order to develop appropriate communications both orally and in writing that are sensitive to the audience's needs, values, and point of views.

Program Requirements:

The requirements for the Computer Studies: IT Support Certificate program are:

  • Complete 16 units from
    • IT Support

IT Support - complete 16.00 units
BGN 111Soft Skills for Business3.00
CS 80.15IT Essentials 1: PC Hardware and Software4.00
CS 84.13IT Support3.00
Complete any combination totaling at least 3.00 units from the following:
CourseDescriptionUnits
CS 80.11Exploring Microsoft Windows3.00
CS 81.21Introduction to Linux3.00
Complete any combination totaling at least 3.00 units from the following:
CourseDescriptionUnits
CS 10AIntroduction to Programming Concepts and Methodologies4.00
CS 82.21ANetwork Fundamentals (Cisco Networking 1)4.00
CS 84.21Management Information Systems3.00
CS 99IComputer Studies Occupational Work Experience Intern0.50-8.00

Term Effective: Fall 2019

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Previous Versions:

Computer Studies: IT Support - effective Spring 2013
Computer Studies: IT Support - effective Spring 2012
Computer Help Desk - effective Summer 2007

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

It is important that students who are completing an Associate Degree and desire to transfer to a four-year institution meet with a counselor to plan their lower division coursework. While many majors at SRJC are intended to align with lower division major preparation required by California public universities, specific lower-division major requirements vary among individual campuses. See a counselor, visit the Transfer Center, and check Guides For Transfer in Specific Majors, and ASSIST to review transfer preparation guides for specific schools and majors.

Notes:

Certificate will be awarded upon fulfillment of all course requirements with a grade 'C' or better.

CS 99I is to be taken for a minimum of 3 units.

Contact
Information
Phone Email Website
(707) 524-1809
dlaird@santarosa.edu
Computer Studies