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Public Safety Dispatcher Basic Course Certificate Public Safety Total Units: 2
Term Effective: Fall 2011


The Public Safety Dispatcher Skills Certificate covers the training necessary for entry level public safety dispatchers who have no prior training or limited experience in the area of dispatching. Issues addressed consist of knowledge and skills necessary for dispatchers to meet minimum performance standards for entry level positions. The student will be introduced to the criminal justice system, the laws as they pertain to dispatchers and public safety, communication theory, telephone procedures, radio procedures, resource and referral services, critical incidents, and stress management.

Program Student Learning Outcomes:

Upon successful completion of this program, the student will be able to:

  1. Meet the minimum standards set by the California Commission on Peace Officer Standards and Training (POST) for entry into a public safety agency as a public safety dispatcher;
  2. Identify the basic roles, responsibilities, and duties of the public safety dispatcher within the public safety agency;
  3. Demonstrate the practical application of the public safety dispatcher skills; and
  4. Apply the skills and knowledge necessary to work in a public safety communications center in a productive and professional manner.

Program Requirements:

The requirements for the Public Safety Dispatcher Basic Course Certificate program are:

  • Complete 2 units from
    • Public Safety Dispatcher Requirements

Public Safety Dispatcher Requirements - complete 2.00 units
AJ 353Public Safety Dispatcher Basic Course2.00

Term Effective: Fall 2011

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Previous Versions:

Public Safety Dispatcher Basic Course - effective Fall 1981

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

Phone Email Website
(707) 836-2909
Public Safety