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Hospitality: Front Office Management Certificate Business Total Units: 16
A newer version of this program is available. View the latest version here.

Catalog rights may apply, see a counselor for more information.

Term Effective: Fall 2015


The Hospitality: Front Office Management certificate of achievement provides a solid base of world-class customer service training, supervisory skills and industry-specific topics. The classes are tailored to meet the needs of enrolled students while teaching the latest trends in the hospitality industry. In addition to the skills and knowledge of working in a hotel, this program provides the student with the expertise to guide tourists to the many tourist attractions including restaurants, wineries, historical sites, arts, culture, events and activities of Sonoma County.

Program Student Learning Outcomes:

Upon successful completion of this program, the student will be able to:

  1. Demonstrate analytical, quantitative, and computer skills necessary to work in the hospitality field;
  2. Apply necessary skills required for managing the complex human interactions and communication that takes place in the hospitality industry; and
  3. Demonstrate the ability to effectively provide customer service to clients.

Program Requirements:

The requirements for the Hospitality: Front Office Management Certificate program are:

  • Complete 16 units from
    • Hospitality: Front Office Management Core Requirements
    • Hospitality: Front Office Management Elective Requirement

Hospitality: Front Office Management Core Requirements - complete 13.00 units
BAD 52Human Relations in Organizations3.00
HOSP 50Introduction to Tourism in Sonoma County1.00
HOSP 53Customer Service1.50
HOSP 54Customer Relations for the Hospitality Industry1.50
HOSP 63Introduction to the Hotel Industry3.00
HOSP 80Introduction to Hospitality3.00
Hospitality: Front Office Management Elective Requirement - complete 3.00 units
Complete any combination totaling at least 3.00 units from the following:
BAD 99Business Administration Occupational Work Experience0.50-8.00
BGN 111Soft Skills for Business3.00
BGN 112Marketing Your Skills3.00
BMK 50Marketing3.00
BMK 51Principles of Selling3.00
BMK 54Advertising3.00
BMK 57Introduction to Public Relations1.50
BMK 59Consumer Behavior1.50
CUL 222A Culinary Tour of Sonoma County1.50
CUL 256.5Wine Appreciation1.50
WINE 70Wine Component Tasting1.50
WINE 102Wines in the Global Marketplace - Retail Sales1.50
WINE 111Sonoma County American Viticulture Areas1.50
WINE 130Wine Service and Hospitality1.50
WINE 131Wine Industry Event Planning1.50

Term Effective: Fall 2015

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Term Inactive: Fall 2019

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

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