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Hospitality: Front Office Management Certificate Business Total Units: 16
Term Effective: Fall 2015

Description:

The Hospitality: Front Office Management certificate of achievement provides a solid base of world-class customer service training, supervisory skills and industry-specific topics. The classes are tailored to meet the needs of enrolled students while teaching the latest trends in the hospitality industry. In addition to the skills and knowledge of working in a hotel, this program provides the student with the expertise to guide tourists to the many tourist attractions including restaurants, wineries, historical sites, arts, culture, events and activities of Sonoma County.

Program Student Learning Outcomes:

Upon successful completion of this program, the student will be able to:

  1. Demonstrate analytical, quantitative, and computer skills necessary to work in the hospitality field;
  2. Apply necessary skills required for managing the complex human interactions and communication that takes place in the hospitality industry; and
  3. Demonstrate the ability to effectively provide customer service to clients.

Program Requirements:

The requirements for the Hospitality: Front Office Management program are:

  • Complete 16 units from
    • Hospitality: Front Office Management Core Requirements
    • Hospitality: Front Office Management Elective Requirement

Hospitality: Front Office Management Core Requirements - complete 13.00 units
CourseDescriptionUnits
BAD 52 Human Relations in Organizations3.00
HOSP 50 Introduction to Tourism in Sonoma County1.00
HOSP 53 Customer Service1.50
HOSP 54 Customer Relations for the Hospitality Industry1.50
HOSP 63 Introduction to the Hotel Industry3.00
HOSP 80 Introduction to Hospitality3.00
 
Hospitality: Front Office Management Elective Requirement - complete 3.00 units
CourseDescriptionUnits
Complete any combination totaling at least 3.00 units from the following:
BAD 99 Business Administration Occupational Work Experience0.50-8.00
BGN 111 Soft Skills for Business3.00
BGN 112 Marketing Your Skills3.00
BMK 50 Marketing3.00
BMK 51 Principles of Selling3.00
BMK 54 Advertising3.00
BMK 57 Introduction to Public Relations1.50
BMK 59 Consumer Behavior1.50
CUL 222 A Culinary Tour of Sonoma County1.50
CUL 256.5 Wine Appreciation1.50
WINE 70 Wine Component Tasting1.50
WINE 102 Wines in the Global Marketplace - Retail Sales1.50
WINE 111 Sonoma County American Viticulture Areas1.50
WINE 130 Wine Service and Hospitality1.50
WINE 131 Wine Industry Event Planning1.50

Term Effective: Fall 2015

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

Gainful Employment Information

Contact
Information
Phone Email Website
(707) 527-4627
ayu@santarosa.edu
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