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Catalog rights may apply, see a counselor for more information.
Term Effective:
Summer 2011
Description:
The Administrative Support 1 Skills Certificate prepares the student as an entry-level office worker in private industry, non-profit organizations, and government offices. Typical duties include answering the telephone, effectively using a computerized work processing program to prepare correspondence and reports, and filing alphabetically and numerically.
Students desiring more advanced skills may wish to pursue the Administrative Support 2 Certificate of Achievement. Completion of the Administrative Support 1 Skills Certificate fulfills 12.3 units of the Administrative Support 2 Certificate of Achievement.
The role of office professionals (commonly known as receptionist, typist, and secretary) has changed due to the downsizing of companies, a decrease in middle managers, and increased use of technology. Excellent opportunities for employment continue in many companies. Because job titles in industry vary, emphasis is placed on skills and competency levels rather than job titles. Programs encompass the integration of 21st Century workforce skills emphasizing communication, teamwork, project management, and problem solving.
More information about the Business Administration programs can be found at the Business Administration Department website.
Program Student Learning Outcomes
Upon successful completion of this certificate, the student will be able to:
- Use correct grammar, punctuation, spelling, and vocabulary as expected in business writing, formal reports, and marketing materials;
- assess and recognize an audience in order to develop appropriate communications both orally and in writing that are sensitive to the audience's needs, values, and point of view;
- classify records necessary to the operation of an office, apply basic alphabetic filing rules, and select equipment and supplies;
- create and compose an array of business documents using MS Word by utilizing a variety of word processing features and functions with a quality acceptable to professional office standards;
- use advanced features of Microsoft Word to create long and complex documents;
- create, edit, format, and organize Excel worksheets and apply formulas and manipulate cell data; and
- input numbers rapidly and accurately by touch.
Program Requirements:
The requirements for the Administrative Support 1 Certificate program are:
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Complete 11.25 units from
- Administrative Support 1 Requirements
| Administrative Support 1 Requirements - complete 11.30 units |
| BGN 71 | Business English Grammar | 3.00 |
| BOT 56.3 | Office Communication & Interpersonal Skills | 2.00 |
| BOT 59.7 | Job Seeking Skills For Office Professionals | 1.00 |
| BOT 169.3 | Self-Paced 10-Key Numeric Keypad on IBM/DOS Equipment | 0.25 |
| BOT 174.3 | Organize Your Office Filing Systems | 0.50 |
| CS 60.11A | Microsoft Word, Part 1 | 1.50 |
| CS 60.11B | Microsoft Word, Part 2 | 1.50 |
| CS 61.11A | Microsoft Excel, Part 1 | 1.50 |
Term Effective:
Summer 2011
The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.
Term Inactive:
Spring 2012
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