12/26/2024 10:22:22 PM	BMG 52 Course Outline as of Fall 2008	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  BMG 52	Title:  WRITTEN COMM IN ORGS
Full Title:  Written Communication in Organizations
Last Reviewed:2/13/2023

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	3.00	Lecture Scheduled	3.00		17.5 max.	Lecture Scheduled	52.50
Minimum	3.00	Lab Scheduled	0		17.5 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	3.00			Contact Total	52.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  105.00

Total Student Learning Hours: 157.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

This course covers methods and strategies for presenting information and ideas clearly with accurate business/organizational format while encouraging goodwill in letters, emails, memos, proposals and reports. Also covers effective writing for the employment process.

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description:

This course covers methods and strategies for presenting information and ideas clearly with accurate business/organizational format while encouraging goodwill in letters, emails, memos, proposals and reports. Also covers effective writing for the employment process.

(Grade or P/NP)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:	Transferable	Effective:	Fall 1981	Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:
CID Descriptor: BUS 115	Business Communication	SRJC Equivalent Course(s): BMG52

Certificate/Major Applicable: Certificate Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of this course, the student will be able to:

1. Describe the communication process: the sender, message, channel,

  receiver, and feedback.

2. Distinguish between internal correspondence through memos and e-mails

  and external correspondence through letters and proposals for written

  communication generated within an organizational setting.

3. Compare the direct pattern for conveying positive messages and the

  indirect pattern for conveying negative messages.

4. Examine a comprehensive outline and organize data into main

  topics and sub points.

5. Gather and arrange data as needed into alphanumeric or decimal outline

  format or cluster diagram.

6. Identify and compare established formulas for writing specific

  types of correspondence such as documents requesting information,

  complying with requests, making claims or complaints, granting claims,

  and making claim adjustments.

7. Draft and revise documents using strategies presented.

8. Incorporate revision techniques that make a document clear, direct,

   conversational, and concise.

9. Examine the primary formats for documenting data sources.

10. Compare and contrast chronological, functional, and combination

   resumes.

11. Select an appropriate resume format for personal use.

12. Write letters, e-mails, memos, proposals, resumes, reports and other business correspondence using

  established or commonly accepted writing patterns and formats.

Topics and Scope

1. The Communication Process

2. Written Channels of Communication

3. Internal and External Correspondence

    a. Memos/e-mails

    b. Proposals/reports

    c. Letters

4. Reference materials for correct language and grammar usage

    a. Relevant text resources

    b. Business/office handbooks

    c. Dictionaries

5. Formal and Informal Methods of Researching Data

6. Data Source and Reference Documentation

7. Organization through Alphanumeric or Decimal Outlines

8. Established Strategies for Specific Types of Written Communication

9. Standardized Letter and Memo Format

10. Direct Writing Pattern for Positive Messages

11. Indirect Writing Pattern for Negative Messages

12. Chronological, Functional, and Combination resumes

13. Informational and Analytical Reports, Investigative and Compliance,

     Reports, Justification and Recommendation Reports

14. Drafting and Revision Strategies

15. Approaches for Proofreading Routine and Complex Documents

Assignments:

1. Reading, approximately 15-30 pages per week.

2. Written Assignments:

   a. Internal and external correspondence

    1. Memos/e-mails

    2. Proposals/reports

    3. Letters

   b. Direct writing pattern for positive messages

   c. Indirect writing pattern for negative messages

   d. Organization through alphanumeric or decimal outlines

   e. Established formulas for specific types of correspondence

   f. Standardized letter and memo format

   g. Draft and revision strategies

   h. Informational and analytical reports

   i. Investigative and compliance reports

   j. Justification and recommendation reports

   k. Data source and reference documentation

   l. Chronological, functional, and combination resumes

3. Problem Solving Assignments:

   a. Using Reference materials for correct language and grammar usage

    1. Business/Office handbooks

    2. Dictionaries

   b. Formal and informal methods of researching data

   c. Proofreading routine and complex documents

   d. Workbook exercises

4. Quizzes (15)

5. Midterm and final exam

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 65 - 75%
See listed writing assignments
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 10 - 15%
See listed problem solving assignments
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 0 - 0%
None
Exams: All forms of formal testing, other than skill performance exams.		Exams 15 - 20%
Multiple choice, True/false, Matching items, Completion, Short answer
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 0 - 0%
None

Representative Textbooks and Materials:

Business Communication Process and Product. Guffey, Mary Ellen.

Thomson SouthWestern Publishing: 2007 (textbook and workbook)

Successful Writing at Work. Kolin, Philip C.  Houghton Mifflin College

Publishing: 2007

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