|3/31/2023 5:08:11 AM||
|Discipline and Nbr:
WRT COMMUNIC IN ORG||
Written Communication in Organizations
|Units||Course Hours per Week|| ||Nbr of Weeks||Course Hours Total
|Maximum||3.00||Lecture Scheduled||3.00||17.5 max.||Lecture Scheduled||52.50
|Minimum||3.00||Lab Scheduled||0||13 min.||Lab Scheduled||0
| ||Contact DHR||0|| ||Contact DHR||0
| ||Contact Total||3.00|| ||Contact Total||52.50
| ||Non-contact DHR||0|| ||Non-contact DHR Total||0
Title 5 Category:
AA Degree Applicable
Grade or P/NP
00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:
| ||Total Out of Class Hours: 105.00||Total Student Learning Hours: 157.50||
Present written information and ideas clearly with accurate business/ organizational format while encouraging goodwill in letters, e-mails, memos, proposals and reports. Prepare written materials for the employment process.
Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Schedule of Classes Information
Present written information clearly with accurate format while encouraging goodwill in letters, e-mails, memos, proposals and reports. Prepare materials for the employment process.
(Grade or P/NP)
Recommended:Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP
ARTICULATION, MAJOR, and CERTIFICATION INFORMATION
Certificate Applicable Course
Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
|CSU GE:||Transfer Area|| ||Effective:||Inactive:
|IGETC:||Transfer Area|| ||Effective:||Inactive:
|CSU Transfer:||Transferable||Effective:||Fall 1981||Inactive:||
| CID Descriptor: BUS 115|| Business Communication|| SRJC Equivalent Course(s): BMG52
The students will learn to:
1. Describe the communication process: the sender, message, channel,
receiver, and feedback.
2. Distinguish between internal correspondence through memos and e-mails
and external correspondence through letters and proposals for written
communication generated within an organizational setting.
3. Compare the direct pattern for conveying positive messages and the
indirect pattern for conveying negative messages.
4. Examine a comprehensive outline approach to organizing data into main
topics and subpoints, and then prepare a comprehensive outline
arranging data using the alphanumberic or decimal organization.
5. Identify and then compare established formulas for writing specific
types of correspondence such as documents requesting information,
complying with requests, making claims or complaints, granting claims,
and making claim adjustments.
6. Create letters, e-mails, memos, proposals, and reports in a simulated
work situation using the established, commonly accepted writing
patterns and formats.
7. Draft and revise assigned documents using strategies presented.
8. Incorporate revision techniques that make a document clear, direct,
conversational, and concise.
9. Examine the primary formats for documenting data sources.
10. Compare and contrast different brands of a specific product or a
service according to the primary and secondary desires of the
consumer, then create a Comparison/Recommendation Report with table to
interpret collected data.
11. Compare and contrast chronological, functional, and combination
12. Organize, format, and produce a personalized persuasive functional
Topics and Scope
Reading and written assignments in the following areas:
1. The communication process
2. Written channels of communicationations.
3. Internal and external correspondence
4. Reference materials for correct language and grammar usage
a. Business/Office handbooks
5. Formal and informal methods of researching data
6. Direct writing pattern for positive messages
7. Indirect writing pattern for negative messages
8. Organization through alphanumeric or decimal outlines
9. Established formulas for specific types of correspondence
10. Standardized letter and memo format
11. Draft and revision strategies
12. Proofreading routine and complex documents
13. Informational and analytical reports
14. Investigative and compliance reports
15. Justification and recommendation reports
16. Data source and reference documentation
17. Chronological, functional, and combination resumes
Assignments are written responses to case studies which are
representative of those found in organizational management positions.
Students are evaluated on correct business format, content, completeness,
logical sequence, sentence structure, spelling and punctuation.
Writing Assignments include:
Customer Service Letter
Positive Response to Claim Letter
Informational E-Mail Memo
Policy Clarification/Refusal Memo
Report or Proposal
Problem Solving Assignments include:
Research for report or proposal
Written activities from text
Skill Demonstration Assignments include:
Prepare Functional Resume
Methods of Evaluation/Basis of Grade.
Representative Textbooks and Materials:
|Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.||Writing
80 - 85%
|Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.||Problem Solving
5 - 10%
|Homework problems, Field work, Lab reports, Quizzes||
|Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.||Skill Demonstrations
5 - 10%
|Class performances, Performance exams||
|Exams: All forms of formal testing, other than skill performance exams.||Exams
0 - 0%
|Other: Includes any assessment tools that do not logically fit into the above categories.||Other Category
0 - 0%
BUSINESS COMMUNICATION PROCESS AND PRODUCT by Mary Ellen Guffey.
SouthWestern Publishing, copyright 2000
SUCCESSFUL WRITING AT WORK by Kolin. Houghton Mifflin College Publishing,
copyright July 2000