4/25/2024 6:11:46 AM	BMG 52 Course Outline as of Fall 2002	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  BMG 52	Title:  WRT COMMUNIC IN ORG
Full Title:  Written Communication in Organizations
Last Reviewed:2/13/2023

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	3.00	Lecture Scheduled	3.00		17.5 max.	Lecture Scheduled	52.50
Minimum	3.00	Lab Scheduled	0		13 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	3.00			Contact Total	52.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  105.00

Total Student Learning Hours: 157.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

Present written information and ideas clearly with accurate business/ organizational format while encouraging goodwill in letters, e-mails, memos, proposals and reports.  Prepare written materials for the employment process.

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100.

Limits on Enrollment:

Schedule of Classes Information
Description:

Present written information clearly with accurate format while encouraging goodwill in letters, e-mails, memos, proposals and reports.  Prepare materials for the employment process.

(Grade or P/NP)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:	Transferable	Effective:	Fall 1981	Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:
CID Descriptor: BUS 115	Business Communication	SRJC Equivalent Course(s): BMG52

Certificate/Major Applicable: Certificate Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

The students will learn to:

1. Describe the communication process: the sender, message, channel,

  receiver, and feedback.

2. Distinguish between internal correspondence through memos and e-mails

  and external correspondence through letters and proposals for written

  communication generated within an organizational setting.

3. Compare the direct pattern for conveying positive messages and the

  indirect pattern for conveying negative messages.

4. Examine a comprehensive outline approach to organizing data into main

  topics and subpoints, and then prepare a comprehensive outline

  arranging data using the alphanumberic or decimal organization.

5. Identify and then compare established formulas for writing specific

  types of correspondence such as documents requesting information,

  complying with requests, making claims or complaints, granting claims,

  and making claim adjustments.

6. Create letters, e-mails, memos, proposals, and reports in a simulated

  work situation using the established, commonly accepted writing

  patterns and formats.

7. Draft and revise assigned documents using strategies presented.

8. Incorporate revision techniques that make a document clear, direct,

   conversational, and concise.

9. Examine the primary formats for documenting data sources.

10. Compare and contrast different brands of a specific product or a

   service according to the primary and secondary desires of the

   consumer, then create a Comparison/Recommendation Report with table to

   interpret collected data.

11. Compare and contrast chronological, functional, and combination

   resumes.

12. Organize, format, and produce a personalized persuasive functional

   resume.

Topics and Scope

Reading and written assignments in the following areas:

1. The communication process

2. Written channels of communicationations.

3. Internal and external correspondence

    a. Memos/E-mails

    b. Proposals/Reports

    c. Letters

4. Reference materials for correct language and grammar usage

    a. Business/Office handbooks

    b. Dictionaries

5. Formal and informal methods of researching data

6. Direct writing pattern for positive messages

7. Indirect writing pattern for negative messages

8. Organization through alphanumeric or decimal outlines

9. Established formulas for specific types of correspondence

10. Standardized letter and memo format

11. Draft and revision strategies

12. Proofreading routine and complex documents

13. Informational and analytical reports

14. Investigative and compliance reports

15. Justification and recommendation reports

16. Data source and reference documentation

17. Chronological, functional, and combination resumes

Assignments:

Assignments are written responses to case studies which are

representative of those found in organizational management positions.

Students are evaluated on correct business format, content, completeness,

logical sequence, sentence structure, spelling and punctuation.

Writing Assignments include:

   Customer Service Letter

   Claim Letter

   Positive Response to Claim Letter

   Problem-Resolution Letter

   Informational E-Mail Memo

   Procedural Memo

   Policy Clarification/Refusal Memo

   Report or Proposal

Problem Solving Assignments include:

   Research for report or proposal

   Written activities from text

Skill Demonstration Assignments include:

   Complete Workbook

   Prepare Functional Resume

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 80 - 85%
Written homework
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 5 - 10%
Homework problems, Field work, Lab reports, Quizzes
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 5 - 10%
Class performances, Performance exams
Exams: All forms of formal testing, other than skill performance exams.		Exams 0 - 0%
None
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 0 - 0%
None

Representative Textbooks and Materials:

BUSINESS COMMUNICATION PROCESS AND PRODUCT by Mary Ellen Guffey.

SouthWestern Publishing, copyright 2000

SUCCESSFUL WRITING AT WORK by Kolin.  Houghton Mifflin College Publishing,

copyright July 2000

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