SRJC Course Outlines

4/24/2024 1:30:50 AMBMG 52 Course Outline as of Fall 2002

Changed Course

Discipline and Nbr:  BMG 52Title:  WRT COMMUNIC IN ORG  
Full Title:  Written Communication in Organizations
Last Reviewed:2/13/2023

UnitsCourse Hours per Week Nbr of WeeksCourse Hours Total
Maximum3.00Lecture Scheduled3.0017.5 max.Lecture Scheduled52.50
Minimum3.00Lab Scheduled013 min.Lab Scheduled0
 Contact DHR0 Contact DHR0
 Contact Total3.00 Contact Total52.50
 Non-contact DHR0 Non-contact DHR Total0

 Total Out of Class Hours:  105.00Total Student Learning Hours: 157.50 

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 

Catalog Description:
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Present written information and ideas clearly with accurate business/ organizational format while encouraging goodwill in letters, e-mails, memos, proposals and reports.  Prepare written materials for the employment process.


Recommended Preparation:
Eligibility for ENGL 100 or ESL 100.

Limits on Enrollment:

Schedule of Classes Information
Description: Untitled document
Present written information clearly with accurate format while encouraging goodwill in letters, e-mails, memos, proposals and reports.  Prepare materials for the employment process.
(Grade or P/NP)

Recommended:Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP


Associate Degree:Effective:Inactive:
CSU GE:Transfer Area Effective:Inactive:
IGETC:Transfer Area Effective:Inactive:
CSU Transfer:TransferableEffective:Fall 1981Inactive:
UC Transfer:Effective:Inactive:
 CID Descriptor: BUS 115 Business Communication SRJC Equivalent Course(s): BMG52

Certificate/Major Applicable: Certificate Applicable Course


Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
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The students will learn to:
1. Describe the communication process: the sender, message, channel,
  receiver, and feedback.
2. Distinguish between internal correspondence through memos and e-mails
  and external correspondence through letters and proposals for written
  communication generated within an organizational setting.
3. Compare the direct pattern for conveying positive messages and the
  indirect pattern for conveying negative messages.
4. Examine a comprehensive outline approach to organizing data into main
  topics and subpoints, and then prepare a comprehensive outline
  arranging data using the alphanumberic or decimal organization.
5. Identify and then compare established formulas for writing specific
  types of correspondence such as documents requesting information,
  complying with requests, making claims or complaints, granting claims,
  and making claim adjustments.
6. Create letters, e-mails, memos, proposals, and reports in a simulated
  work situation using the established, commonly accepted writing
  patterns and formats.
7. Draft and revise assigned documents using strategies presented.
8. Incorporate revision techniques that make a document clear, direct,
   conversational, and concise.
9. Examine the primary formats for documenting data sources.
10. Compare and contrast different brands of a specific product or a
   service according to the primary and secondary desires of the
   consumer, then create a Comparison/Recommendation Report with table to
   interpret collected data.
11. Compare and contrast chronological, functional, and combination
12. Organize, format, and produce a personalized persuasive functional

Topics and Scope
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Reading and written assignments in the following areas:
1. The communication process
2. Written channels of communicationations.
3. Internal and external correspondence
    a. Memos/E-mails
    b. Proposals/Reports
    c. Letters
4. Reference materials for correct language and grammar usage
    a. Business/Office handbooks
    b. Dictionaries
5. Formal and informal methods of researching data
6. Direct writing pattern for positive messages
7. Indirect writing pattern for negative messages
8. Organization through alphanumeric or decimal outlines
9. Established formulas for specific types of correspondence
10. Standardized letter and memo format
11. Draft and revision strategies
12. Proofreading routine and complex documents
13. Informational and analytical reports
14. Investigative and compliance reports
15. Justification and recommendation reports
16. Data source and reference documentation
17. Chronological, functional, and combination resumes

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Assignments are written responses to case studies which are
representative of those found in organizational management positions.
Students are evaluated on correct business format, content, completeness,
logical sequence, sentence structure, spelling and punctuation.
Writing Assignments include:
   Customer Service Letter
   Claim Letter
   Positive Response to Claim Letter
   Problem-Resolution Letter
   Informational E-Mail Memo
   Procedural Memo
   Policy Clarification/Refusal Memo
   Report or Proposal
Problem Solving Assignments include:
   Research for report or proposal
   Written activities from text
Skill Demonstration Assignments include:
   Complete Workbook
   Prepare Functional Resume

Methods of Evaluation/Basis of Grade.
Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.Writing
80 - 85%
Written homework
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.Problem Solving
5 - 10%
Homework problems, Field work, Lab reports, Quizzes
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.Skill Demonstrations
5 - 10%
Class performances, Performance exams
Exams: All forms of formal testing, other than skill performance exams.Exams
0 - 0%
Other: Includes any assessment tools that do not logically fit into the above categories.Other Category
0 - 0%

Representative Textbooks and Materials:
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SouthWestern Publishing, copyright 2000
SUCCESSFUL WRITING AT WORK by Kolin.  Houghton Mifflin College Publishing,
copyright July 2000

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