SRJC Course Outlines

6/22/2024 7:42:52 AMHORT 65 Course Outline as of Fall 2002

New Course (First Version)

Discipline and Nbr:  HORT 65Title:  HORT WORKPLACE PRACS  
Full Title:  Horticulture Workplace Practices
Last Reviewed:12/14/2015

UnitsCourse Hours per Week Nbr of WeeksCourse Hours Total
Maximum1.50Lecture Scheduled3.009 max.Lecture Scheduled27.00
Minimum1.50Lab Scheduled09 min.Lab Scheduled0
 Contact DHR0 Contact DHR0
 Contact Total3.00 Contact Total27.00
 Non-contact DHR0 Non-contact DHR Total0

 Total Out of Class Hours:  54.00Total Student Learning Hours: 81.00 

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 

Catalog Description:
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This course covers the fundamentals of professionalism appropriate to nursery, landscape, and other horticultural business operations. Topics include employer policies, dress and behavior on the job, counter sales skills, including telephone etiquette, office machine skills, safety rules and regulations, and fundamental business operation.


Recommended Preparation:
Eligibility for ENGL 100 or ESL 100.

Limits on Enrollment:

Schedule of Classes Information
Description: Untitled document
Fundamentals of professionalism appropriate to nursery, landscape, and other horticultural business operations. Topics include employer policies, dress and behavior on the job, counter sales skills, telephone etiquette, and safety regulations.
(Grade or P/NP)

Recommended:Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP


Associate Degree:Effective:Inactive:
CSU GE:Transfer Area Effective:Inactive:
IGETC:Transfer Area Effective:Inactive:
CSU Transfer:TransferableEffective:Fall 2002Inactive:Fall 2019
UC Transfer:Effective:Inactive:

Certificate/Major Applicable: Certificate Applicable Course


Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
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Upon successful completion of this course the student will be able to:
1. Locate, interpret and apply employer's workplace policies.
2. Differentiate between appropriate and inappropriate on the job behavior
  and conversation.
3. Summarize legal issues at the workplace, including sexual harassment
4. Choose ethical courses of action.
5. Develop effective counter sales strategies for horticultural products
  and services.
6. Demonstrate effective telephone communication techniques.
7. Develop effective communication techniques in order to project a
  positive image and promote positive horticulture client relations.
8. Implement strategies for dealing with difficult people and conflict.
9. Use email, voice mail, intercom, 2-way radio, cell phone and facsimile,
  and other communication equipment.
10. Deduce search topics and use the Internet for research on
   horticultural subjects.
11. Interpret and generate invoices, receipts, and other documents
   associated with horticultural products and services.
12. Operate a variety of office machines, including cash register,
   computer, adding machine, and credit card reader.
13. Calculate transactions and make change.
14. Interpret and apply OSHA rules and regulations.
15. Examine fundamental costs of business operation.

Topics and Scope
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1.  Professionalism in the horticultural workplace
       a. Employer's policies
       b. Timeliness, tardiness, and absenteeism
       c. Client relations and customer communication
       d. Dress for the job
       e. Behavior on the job
            1. Appropriate vs. inappropriate conversation and humor
            2. Legal issues, sexual harassment
            3. Cultural and societal issues, e.g., mental health, drug
               and alcohol abuse
       f. Use of vehicles and equipment
       g. Workplace ethics
2. Counter sales skills for horticultural products and services
       a. Telephone Etiquette
           1. Competently handling incoming calls and or taking accurate
telephone messages
           2. Identifying appropriate words and statements to effectively
              communicate over the phone
           3. Handling difficult callers
           4. Making request calls
           5. Making and handling complaints
       b. Managing multiple customers
       c. Reading and writing invoices, receipts and other documents
3. Office machine skills
       a. Cash register operation and money handling
       b. Credit card readers
       c. Computer use
       d. Adding machine
4. Safety rules and regulations
       a. Employer training
       b. OSHA
5. Fundamental business operation
       a. Employer costs and expenses relative to
    employee tasks and performance
       b. Wages, salaries, benefits
       c. Supplies and materials
       d. Overhead

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1. Written exercises
2. Experiential skill development
3. Role Playing
4. Problem Sets

Methods of Evaluation/Basis of Grade.
Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.Writing
5 - 15%
Written homework, phone messages; invoices; scripts
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.Problem Solving
10 - 30%
Homework problems, Quizzes, Exams
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.Skill Demonstrations
25 - 50%
Class performances, Performance exams, Role playing.
Exams: All forms of formal testing, other than skill performance exams.Exams
25 - 50%
Multiple choice, True/false, Matching items, Completion
Other: Includes any assessment tools that do not logically fit into the above categories.Other Category
10 - 20%
Role playing.

Representative Textbooks and Materials:
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Instructor prepared handouts.

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