11/21/2024 7:00:16 AM	MA 160 Course Outline as of Fall 2020	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  MA 160	Title:  INTRO MED OFF PRAC
Full Title:  Introduction to Medical Office Practice
Last Reviewed:2/14/2022

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	3.00	Lecture Scheduled	3.00		17.5 max.	Lecture Scheduled	52.50
Minimum	3.00	Lab Scheduled	0		17.5 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	3.00			Contact Total	52.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  105.00

Total Student Learning Hours: 157.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly:  MA 60

Catalog Description:

This course addresses the multiple functions performed by the Medical Assistant: appointment scheduling; communication skills and record management, including confidentiality. Focus is on professionalism in the development of organizational, decision-making and computer skills.

Prerequisites/Corequisites:
Course Completion of ANAT 140, HLC 140, HLC 160, LIR 10, and PSYCH 1A; AND Concurrent Enrollment in MA 161, MA 162, MA 163, MA 167

Recommended Preparation:
Eligibility for ENGL 1A or equivalent

Limits on Enrollment:

Schedule of Classes Information
Description:

This course addresses the multiple functions performed by the Medical Assistant: appointment scheduling; communication skills and record management, including confidentiality. Focus is on professionalism in the development of organizational, decision-making and computer skills.

(Grade Only)
Prerequisites:Course Completion of ANAT 140, HLC 140, HLC 160, LIR 10, and PSYCH 1A; AND Concurrent Enrollment in MA 161, MA 162, MA 163, MA 167
Recommended:Eligibility for ENGL 1A or equivalent
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Both Certificate and Major Applicable

COURSE CONTENT

Student Learning Outcomes:
At the conclusion of this course, the student should be able to:

1. Describe the profession of medical assisting, including current duties and qualifications.

2. Perform medical assistant procedures and duties such as demonstrate proper telephone techniques, demonstrate the proper utilization of provider and patient schedule management.

 

Objectives:

Students will be able to:

1.   Describe the current functions, duties, and qualifications for a Medical Assistant (MA) in a

      medical office.

2.   Demonstrate effective time management plans for the medical office with emphasis on job

      lists, calendar schedules, and desk organization.

3.   Demonstrate effective oral communication in a group setting.

4.   Identify verbal and nonverbal behaviors that promote positive communication and cultural

      sensitivity in a variety of patient care settings.

5.   Compare positive and negative physical office environments and their effect on patient and

      staff interactions.

6.   Evaluate various patient learning styles to enhance communication.

7.   Demonstrate proficiency in telephone techniques in the medical office.

8.   Describe how to effectively greet a patient and reduce patient waiting time.

9.   State techniques for managing the medical office including supplies and equipment.

10. State the guidelines for organizing and managing a medical record, and maintaining

      confidentiality.

11. Demonstrate ability to schedule appointments by learning a matrix for appointment types.

Topics and Scope

I. Occupational Orientation

     A. History of medical assisting

    B. Role of the MA

    C. Review of MA employment positions

    D. Health care systems: current trends

    E. Professional behavior

II. Communication with Patients and Staff

    A. Guidelines to effective patient approaches

    B. Achieving a positive work environment

    C. Patient education - types and strategies

    D. Telephone management

III. Patient Reception

     A. Greeting a patient

    B. Managing waiting time

IV. Medical Record Keeping and Confidentiality

    A. Organization and content of patient records

    B. Correction guidelines

    C. General principles of filing systems

    D. Review Health Information Portability and Accountability Act (HIPAA)

V. Appointment Scheduling

    A. Scheduling systems

    B. Appointment guidelines

VI. Computer Applications in the Medical Office

    A. Patient registration and medical records

    B. Scheduling

VII. Written Communication and Mail Processing

    A. Proofreading a business letter

    B. Effective active writing skills

Assignments:

1. Schedule two 2-hour observations of procedures in a medical office and interview an office

    staff member. Present the interview and office functions to the class utilizing a PowerPoint

    presentation in a 5-10 minute oral presentation

2. Completion of weekly time management modules including task prioritization and analysis

3. Write out and define 10-20 vocabulary words each week as it relates to the chapter content

4. Read 20-30 pages per week from required chapters in the text. Complete the homework in an

    online environment on a weekly basis

5. Quiz(zes) (1 - 5)

6. Final exam

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 20 - 30%
Written homework; vocabulary words; other online homework
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 10 - 15%
Time management modules. Task prioritization, and analysis
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 10 - 20%
In class oral presentation
Exams: All forms of formal testing, other than skill performance exams.		Exams 35 - 50%
Quiz(zes) and final exam
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 0 - 0%
None

Representative Textbooks and Materials:

Medical Assisting: Administrative Skills. 6th ed. Booth, Kathryn and Whicker, Leesa and Wyman, Terri. McGraw Hill. 2017

Instructor prepared materials

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