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Upon completion of the course, students will be able to:
1. Discuss the characteristics of an ideal employee
2. Identify personal interests and strengths, then match opportunities to personal skill sets
3. Effectively communicate in interpersonal interactions
4. Define the workplace roles of supervisor, co-workers, and colleagues
5. Explain and demonstrate how to work effectively as part of a team to accomplish work goals
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I. The Ideal Employee
A. Strengths employers are seeking
B. Matching interests to work opportunities
C. Ethical behaviors expected by employers
D. Proper behavior in the workplace
E. Effective communication with supervisor and staff members
II. The Ideal Employers
A. Employers' expectations and opportunities to learn
B. Employers' communication style(s)
C. Employers' leadership and or management style(s)
D. Asking questions to elicit direction and guidance for assigned tasks
III. Working Effectively with Others
A. Workplace team structures and goals
B. Communication and collaboration with team members and supervisors
C. Self-advocacy in the workplace
D. On-the-job learning experiences
E. How to accept criticism and critical feedback
F. Seeking assistance when necessary
IV. Building Working Relationships
A. Roles and responsibilities of supervisors, co-workers, and colleagues
B. Open and honest communication in maintaining relationships
C. Balancing business needs with interpersonal relationships
D. Appropriate conversation with colleagues about non-work-related issues
V. Active Listening
A. Dynamics of active listening
B. Identifying important information
C. Respecting the opinions of others
VI. Effective Speaking
A. Dynamics of clear communication
B. Communicating important information
C. Verbal vs. non-verbal communication
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Instructor prepared materials
Workplace Skills: Tools for Workplace Success, Student Workbook. McGraw-Hill Education. 2012 (classic)
