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At the conclusion of this course, the student should be able to:
1. Describe interpersonal communication.
2. Analyze the relationship between perception and communication.
3. Describe how the "self-concept" is multidimensional when communicating.
4. Explain the ethnic, cultural, and gender elements of communication.
5. Explain the correlation between emotions and communication.
6. Analyze the importance of verbal and nonverbal skills in communication.
7. Recognize patterns of conversation and communication style.
8. Identify listening and responding skills for improving communication.
9. Compare and contrast conflict management styles and interpersonal conflict.
10. Differentiate between relationships of choice and relationships of circumstance.
11. Describe how to manage relational expectations.
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I. Introduction to Interpersonal Relations
A. Characteristics of Personal Relationships
B. Principles of Interpersonal Communication
C. Interpersonal Communication Myths
D. Patterns and Variations of Communication
II. Interpersonal Communication and Perception
A. Understanding Interpersonal Perception
B. How We Define and Form Impressions of Others
C. Barriers to Accurate Interpersonal Perception
D. How to Improve Interpersonal Perception Skills
III. The Self-Concept and Communication
A. The Formation and Development of the Self-Concept
B. Characteristics and Components of the Self-Concept
C. Defensiveness and Non-defensive Reactions
D. Overcoming Communication Challenges: Inflated Self-Esteem
IV. Interpersonal Communication and Diversity
A. Understanding Others: Adapting to Differences
B. Stereotyping and Prejudice
C. Barriers to Effective Intercultural Communication
D. Improving Intercultural Communication Competence
V. Emotion and Communication
A. The Importance of Understanding Emotions and Communication
B. Emotions and Physiology
C. Types of Emotions
D. Managing Our Emotions
VI. Verbal and Nonverbal Communication
A. Interpersonal Communication Motives and Verbal Communication
B. Skills for Improving Verbal and Nonverbal Communication
C. The Challenge of Interpreting Nonverbal Messages
D. Overcoming Communication Challenges
VII. Conversation and Communication Style
A. Studying Conversation and Engaging in Conversational Analysis
B. Conversation, Communication, Apprehension, and Motivation
C. Skills of Competent Conversationalists
D. Overcoming Conversational Dilemmas
VIII. Listening and Confirming Responses
A. Listening Defined
B. Stages in the Listening Process
C. Types of Confirming Responses
D. Enhancing Listening Comprehension and Responding Skills
IX. Conflict Management Skills
A. Conflict Defined: Myths, Types, and Styles
B. Conflict and Power
C. Managing Anger
D. Setting Boundaries with Assertive Communication
X. Understanding Interpersonal Relationships
A. Characteristics of Personal Relationships
B. Theoretical Perspectives and Models of Relational Development
C. Stages of Interpersonal Relationship Development
D. Skills in the Life Cycle of a Relationship
XI. Managing Relationship Challenges
A. Violations of Relational Expectations and Failures
B. Deception, Jealousy, and Obsessive Intrusion
C. De-Escalation and Termination of Relationships
D. Skills and Strategies for Managing Relationships
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Interpersonal Communication: Relating to Others. 8th ed. Beebe, Steven and Beebe, Susan and Redmond, Mark. Pearson. 2016
Interpersonal Communication and Human Relationships. 7th ed. Knapp, Mark and Vangelisti, Anita and Caughlin, John. Pearson. 2013 (classic)
Interpersonal Communication: Competence and Contexts. 2nd ed. Lane, Shelley. Pearson. 2009 (classic)