12/21/2024 8:56:13 AM	HORT 65 Course Outline as of Fall 2016	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  HORT 65	Title:  HORT WORKPLACE PRACS
Full Title:  Horticulture Workplace Practices
Last Reviewed:12/14/2015

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	1.50	Lecture Scheduled	1.50		17.5 max.	Lecture Scheduled	26.25
Minimum	1.50	Lab Scheduled	0		6 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	1.50			Contact Total	26.25
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  52.50

Total Student Learning Hours: 78.75

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

This course presents professional practices applied in successful nursery, landscape, and other horticultural business operations. Topics include employer policies; business communication basics; client relations; professional relationships and organizations; workplace ethics and behavior as well as discussion on mulitculture customer relations. Required field trips are hosted by award-winning horticulture businesses.

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description:

This course presents professional practices applied in successful nursery, landscape, and other horticultural business operations. Topics include employer policies; business communication basics; client relations; professional relationships and organizations; workplace ethics and behavior as well as discussion on mulitculture customer relations. Required field trips are hosted by award-winning horticulture businesses.

(Grade or P/NP)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:	Transferable	Effective:	Fall 2002	Inactive:	Fall 2019
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Both Certificate and Major Applicable

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon successful completion of this course the student will be able to:

1.   Interpret and apply employer's workplace policies.

2.   Differentiate between appropriate and inappropriate on the job behavior and conversation.

3.   Summarize legal issues at the workplace, including sexual harassment  policy.

4.   Identify ethical courses of action.

5.   Develop effective counter sales strategies for horticultural products and services.

6.   Demonstrate effective telephone communication techniques.

7.   Develop effective communication techniques in order to project a positive image and promote positive horticulture client relations.

8.   Use email, voice mail, cell phone,and other communication technologies in the workplace.

9.   Interpret and generate invoices, receipts, and other documents associated with horticultural products and services.

10. Interpret and apply Occupational Safety and Health Administration (OSHA) rules and regulations.

11. Examine fundamental costs of business operation.

Topics and Scope

I.  Professionalism in the horticultural workplace

       A. Employer's policies

       B. Timeliness, tardiness, and absenteeism

       C. Client relations and customer communication

       D. Behavior on the job

           1.   Appropriate vs. inappropriate conversation and humor

           2.  Legal issues, sexual harassment

           3. Cultural and societal issues, e.g., mental health, drug and alcohol abuse

       F. Workplace ethics

II. Communications relevant to horticultural products and services

       A. Telephone Etiquette

           1. Competently handling incoming calls and or taking accurate telephone messages

           2. Identifying appropriate words and statements to effectively communicate over the phone

           3. Handling difficult callers

           4. Making request calls

           5. Making and handling complaints

       B. Managing multiple customers

       C. Reading and writing invoices, receipts and other documents

III. Multicultural customer

       A. Different customs

       B. Business relationships

IV. Basic costs of business operation

       A. Employer costs and expenses relative to employee tasks and performance

       B. Project completion process

       C. Documentation and paperwork

Assignments:

1. 2-3 written field trip reports (2 to 3 pages each)

2. Small group or individual reports on observations and experiences ( 2 to 3 pages each)

3. Evaluation of telephone or other communications experiences

4. Two to three quizzes and final exam

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 30 - 60%
Analyze business forms, Field trip reports
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 10 - 30%
Oral reports and communication evaluations
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 0 - 0%
None
Exams: All forms of formal testing, other than skill performance exams.		Exams 30 - 60%
Quizzes and final exam: multiple choice, true/false, matching items, completion
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 0 - 20%
Participation

Representative Textbooks and Materials:

Instructor prepared materials

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