| 4/18/2024 5:57:38 PM |
| Changed Course |
| CATALOG INFORMATION
|
| Discipline and Nbr:
BOT 56A | Title:
WORKFORCE ISSUES |
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| Full Title:
Workforce Issues for Business Professionals |
| Last Reviewed:4/13/2020 |
| Units | Course Hours per Week | | Nbr of Weeks | Course Hours Total |
| Maximum | 3.00 | Lecture Scheduled | 3.00 | 17.5 max. | Lecture Scheduled | 52.50 |
| Minimum | 3.00 | Lab Scheduled | 0 | 6 min. | Lab Scheduled | 0 |
| | Contact DHR | 0 | | Contact DHR | 0 |
| | Contact Total | 3.00 | | Contact Total | 52.50 |
| |
| | Non-contact DHR | 0 | | Non-contact DHR Total | 0 |
| | Total Out of Class Hours: 105.00 | Total Student Learning Hours: 157.50 | |
Title 5 Category:
AA Degree Applicable
Grading:
Grade Only
Repeatability:
00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:
Formerly:
Catalog Description:
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Critical workforce issues including the evolution of the workplace environment; the worker's changing roles, responsibilities, and opportunities; and development of 21st century workplace skills such as ethics, critical thinking, problem solving, creativity, innovation, and individual responsibility. Throughout the course students will work in teams and examine and practice communication and soft skills.
Prerequisites/Corequisites:
Recommended Preparation:
Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Schedule of Classes Information
Description:
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Critical workforce issues including the evolution of the workplace environment; the worker's changing roles, responsibilities, and opportunities; and development of 21st century workplace skills such as ethics, critical thinking, problem solving, creativity, innovation, and individual responsibility. Throughout the course students will work in teams and examine and practice communication and soft skills.
(Grade Only)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP
ARTICULATION, MAJOR, and CERTIFICATION INFORMATION
| Associate Degree: | Effective: | | Inactive: | |
| Area: | | |
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| CSU GE: | Transfer Area | | Effective: | Inactive: |
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| IGETC: | Transfer Area | | Effective: | Inactive: |
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| CSU Transfer: | Transferable | Effective: | Fall 1998 | Inactive: | Fall 2013 |
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| UC Transfer: | | Effective: | | Inactive: | |
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| C-ID: |
Certificate/Major Applicable:
Certificate Applicable Course
COURSE CONTENT
Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
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Upon completion of the course students will be able to:
1. Use a daily calendar or planner to schedule appointments, work hours, and/or other time demands.
2. Record all details of assigned tasks, activities, and projects on a daily calendar or planner.
3. Evaluate and assess time management skills on a monthly basis.
4. Examine the evolution of the workplace and changes in organizational structures.
5. Compare and contrast employer expectations of workers in the 20th versus 21st century.
6. Analyze critical issues impacting workers.
7. Assess and evaluate current soft skills and develop a plan for acquiring or improving skills.
8. Identify personal learning styles and develop a plan to improve learning potential.
9. Discuss personality types and their impact on the work environment.
10. Explain the elements that make up the communication process.
11. Explain how barriers can interfere with effective communication.
12. Examine the impact of technology on communication.
13. Compare the stages of team development.
14. Participate in organization of a team.
15. Use critical thinking skills to solve team problems.
16. Critique effectiveness of team members.
17. Explain how cultural diversity affects communication styles.
18. Compare and contrast the four generations in the workplace.
19. Discuss the key principles related to verbal and nonverbal communication.
20. Use active listening skills.
21. Describe the differences among assertive, aggressive, and nonassertive communication.
22. Use word processing, spreadsheet, email, Web-based programs, and other technologies used in business to complete assignments.
Topics and Scope
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1. Operating efficiently
a. Daily calendar or planner
b. Time management techniques
c. Project management skills
d. Moving from independent to co-dependent to interdependent
2. Evolution of the workplace
a. Changes in organizational structures
b. Critical issues affecting today's workers
c. Employer expectations
3. 21st century workplace skills
a. Historical background
1) A Nation at Risk
2) SCANS Workplace Knowledge (Secretary's Commission on Achieving Necessary Skills)
b. Soft skills versus technical skills
c. Employer expectations
d. Employee's roles and responsibilities
4. Learning
a. Types of learning styles
b. Assessment of learning styles
c. Techniques to increase learning
d. Lifelong learning
5. Communication concepts
a. Employer expectations
b. Communication process model
c. Communication and ethical choices
d. Communication barriers
e. Impact of technology on communication
6. Teamwork
a. Employer expectations
b. Benefits of teams
c. Stages of team development
d. Organizing a team
e. Effective team meetings
f. Problem solving skills
g. Conflict resolution
h. Evaluating yourself and other team members
7. Perceptions
a. A perception model
b. Perception processes and concepts
c. Checking perceptions
d. Perception and technology
8. Cultural diversity
a. Intercultural communication
b. Cross-cultural communication principles
c. Cross-cultural communication differences
d. Gender differences
e. Barriers and biases
9. Generations and diversity
a. Traditionalists (veterans)
b. Babyboomers
c. Generation X (Gen X)
d. Generation Y (Millenials, Generation Next, Net generation)
e. Impact of four generations in workplace
10. Verbal and nonverbal communication
a. Language defined
b. Principles of verbal communication
c. Nonverbal communication
d. Language and technology
11. Listening
a. The listening process
b. Listening principles
c. Listening at school, work, and home
d. Responding skills and styles
12. Interpersonal relationships
a. Elements of supportive and defensive communication climates
b. Assertive, aggressive, and nonassertive communication
c. Parts of an assertion message
Assignments:
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1. Weekly readings of 25-40 pages from textbook, articles, other written materials, and Web resources
2. Maintain calendar or planner and 3 written reports evaluating time management skills
3. Written reports (7 to 10) of one to three pages in length
4. Project compiling researched articles and written summaries of readings
5. Five to seven quizzes on textbook readings
6. Team activities including critiquing team members and written reports (3)
7. Oral presentation
Methods of Evaluation/Basis of Grade.
| Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing. | Writing
30 - 50% |
| Written homework, reports, reading summaries | |
| Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills. | Problem Solving
10 - 20% |
| Homework problems, teamwork activities | |
| Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams. | Skill Demonstrations
10 - 15% |
| Class Performance, oral presentation | |
| Exams: All forms of formal testing, other than skill performance exams. | Exams
10 - 20% |
| Quizzes: multiple choice, true and false, matching, completion | |
| Other: Includes any assessment tools that do not logically fit into the above categories. | Other Category
10 - 20% |
| Attendance and participation | |
Representative Textbooks and Materials:
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Communicating in the Workplace, by Cheesebro, O'Connor, Rios. Prentice-Hall, 2010.
Type Talk at Work, by Kroeger, Thuesen and Randon. Dell Publishing, 1993 (classic in field).
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