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I. Introduction to marketing
A. Overview and history of marketing
B. Components of a successful marketing concept
C. Introduction to markets
1. Market vs. market segment
2. Position
3. Forecast demand
4. Marketing mix
D. Ethics and marketing
E. Global perspective of marketing
II. Nature and scope of marketing, positioning
A. Environmental monitoring
B. External macroenvironment and forces of influence
1. Economic conditions
2. Stages of the business cycle
a. Prosperity
b. Recession
c. Depression
d. Recovery
3. Competition
4. Social and cultural forces
5. Political and legal forces
C. External microenvironment
1. Market environments
2. Suppliers
3. Marketing intermediaries
D. Organizational internal environment
III. Consumer maps: consumer vs. business markets
A. Consumer markets
1. Consumer demographics
2. Level of involvement
3. Culture vs. subculture
4. Maslow's hierachy of needs
5. Personality
B. Business markets
1. Components of the business market
2. Characteristics of business demand
C. Determinants of business market demand
D. Business buying behavior and business buying decision process
E. Buy classes
1. New-task buying
2. Straight rebuy
3. Modified rebuy
IV. Segmentation
A. Market segmentation
B. Segmenting consumer markets
C. Segmenting business markets
D. Target market strategies
E. Positioning
V. Targeting
A. Uses of marketing research
B. Marketing information systems
C. Decision support systems
D. Databases, data warehouses, and data mining
E. Marketing research projects
1. Consumer surveys and the internet
2. Making adjustment to conduct global research
F. Competitive intelligence
VI. Product Planning and Development
A. The meaning of product: attributes comprising a product
B. Classification of product: characteristics and considerations
1. Consumer goods
2. Business goods
C. Importance of product innovation
D. Development of new products
1. Strategy
2. Producer's criteria for new products
3. Middleman's criteria for new products
4. New product adoption and diffusion
VII. Product Life Cycle
A. Product mix and product line
B. Product-mix strategies
1. Positioning the product
2. Positioning in relation to a product class or attribute
3. Product-mix expansion
4. Alteration of existing products
5. Product-mix contraction
6. Trading up and trading down
C. Product life cycle
D. Planned obsolescence and fashion
VIII. Branding
A. Advantages and disadvantages of branding
B. Selecting a brand name
C. Protecting a brand name
D. Branding strategies
E. Packaging and Labeling
F. Product design, color and quality
IX. Services Marketing
A. Presentation of "22 Immutable Laws of Marketing" by Ries and Trout
B. Nature and importance of services
C. Development of services marketing program
D. Managing service quality
E. The future of services marketing
X. Pricing and Distribution, Global Markets
A. Price determination
B. Analytical ratios
C. Price vs. nonprice competition
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Marketing, by Etzel, Walker and Stanton. Irwin McGraw-Hill Publishing (11th edition), 2007.