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Term Effective:
Spring 2025
The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.
Description:
The Public Safety Dispatcher Skills Certificate covers the training necessary for entry level public safety dispatchers who have no prior training or limited experience in the area of dispatching. Issues addressed consist of knowledge and skills necessary for dispatchers to meet minimum performance standards for entry level positions. The student will be introduced to the criminal justice system, the laws as they pertain to dispatchers and public safety, communication theory, telephone procedures, radio procedures, resource and referral services, critical incidents, and stress management.
Upon successful completion of this program, the student will be able to:
- Meet the minimum standards set by the California Commission on Peace Officer Standards and Training (POST) for entry into a public safety agency as a public safety dispatcher;
- Identify the basic roles, responsibilities, and duties of the public safety dispatcher within the public safety agency;
- Demonstrate the practical application of the public safety dispatcher skills; and
- Apply the skills and knowledge necessary to work in a public safety communications center in a productive and professional manner.
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