WINE 132.1 Tasting Room Operations Description: Development of skills to work in a wine tasting room. Students rotate through stations in the student-run wine tasting room at Shone Farm, developing skills in customer service (at a tasting bar and at a sit-down table), customer relationship management (CRM), closing sales, giving tours, merchandising, responsible alcohol service, and current operating software systems such as, wine club, CRM and point of sale (POS). Prerequisites: Minimum Age 21 or older Recommended Preparation: Eligibility for ENGL 100 or ESL 100 or equivalent AND Course Completion of WINE 1 (or VIT 1), WINE 3 (or WINE 42.1), AND WINE 111.1 (or WINE 111.2) Limits on Enrollment: Age 21 or older Repeatability: Two Repeats if Grade was D, F, NC, or NP Grading Type: Grade or P/NP Sections listed are for

Sect Days Hours Instructor Location Room Units Status Total Seats Current Enrollment Seats Remaining Date Begin/End Date Final Exam Books 0524 Sat 9:00 am - 4:15 pm Cole S Dutton Pavilion, Shone Farm CFPAV2 2.00 Ended 12 5 7 08/27-10/22 10/22/2022     Students with little or no tasting room work experience should take WINE 132.1, Tasting Room Operations. Students with extensive tasting room experience can enroll in WINE 132.2, Tasting Room Management. The class meets for one lecture on 8/27 and then operates the tasting room on Saturdays 9/3, 9/10, 9/17, 9/24, 10/1, 10/8, 10/15, and 10/22. Students may be assigned alternate assignments on some Saturdays at the discretion of the instructor.