Santa Rosa Junior College
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Customer Relations for the Hospitality Industry
Description:This course covers the concepts and skills for providing outstanding customer relations including problem solving, effective communications, dealing with challenging customers, and cultural components of customer interactions service excellence. It also discusses customer relations goals, the importance of customer relations to business success, and current trends and practices.
Recommended Preparation:Eligibility for ENGL 100 or ESL 100 or appropriate placement based on AB705 mandates; and Course Completion or Concurrent Enrollment in HOSP 53
Repeatability:Two Repeats if Grade was D, F, NC, or NP
Grading Type:Grade or P/NP
Sections listed are for Fall 2021
 SectDaysHoursInstructorLocationRoomUnitsStatusTotal SeatsCurrent EnrollmentSeats RemainingDate Begin/EndDate Final ExamBooks
Add section to cart2515 OnlineYu AOnlineOnline1.50Add Code Needed3592610/18-12/10To Be ArrangedClick here for availability at the SRJC bookstore  Click here to see if the library has a copy of your textbook