HOSP 54 Customer Relations for the Hospitality Industry Description: This course covers the concepts and skills for providing outstanding customer relations including problem solving, effective communications, dealing with challenging customers, and cultural components of customer interactions service excellence. It also discusses customer relations goals, the importance of customer relations to business success, and current trends and practices. Recommended Preparation: Eligibility for ENGL 100 or ESL 100 or appropriate placement based on AB705 mandates; and Course Completion or Concurrent Enrollment in HOSP 53 Transferability: CSU  Repeatability: Two Repeats if Grade was D, F, NC, or NP Grading Type: Grade or P/NP Sections listed are for

Sect Days Hours Instructor Location Room Units Status Total Seats Current Enrollment Seats Remaining Date Begin/End Date Final Exam Books 2515   Online Yu A Online Online 1.50 Ended 35 5 30 10/18-12/10 To Be Arranged