AUTO 120 Automotive Service Advisor, Business Ethics, and Management Description: This course provides studies in automotive service advising, ethics, and management. Topics include business ethics, customer interaction, preparation of service documents, estimating job bids in accordance with California legal requirements: Bureau of Automotive Repair (BAR), conflict resolution, and delivery of the vehicle to the customer. Recommended Preparation: Eligibility for ENGL 100 or ESL 100 or equivalent; AND Completion of CS 5; AND Completion of AUTO 80 or DET 179 Repeatability: Two Repeats if Grade was D, F, NC, or NP Fee: $13.00 Grading Type: Grade or P/NP Sections listed are for

Sect Days Hours Instructor Location Room Units Status Total Seats Current Enrollment Seats Remaining Date Begin/End Date Final Exam Books 2017 W 6:00 pm - 8:00 pm Ebner A Lounibos Hall, Santa Rosa Campus 2389 2.00 Ended 12 9 3 08/18-12/08 12/15/2021     Note: the SRJC Automotive Technology Program is accredited by the ASE Education Foundation (formerly NATEF) as a Master Automotive Service Technology (MAST) training program.   The above section is VA Approved