CS 84.13 IT Support Description: This course introduces students to the knowledge necessary to support information technology (IT) solutions and users of such systems. Topics include introduction to IT support, resolving service calls, installing and configuring computer hardware, software applications, networks, security, client-server and mobile computing, web applications, multimedia resources, communications systems, and the planning and management of the technology lifecycle. Transferability: CSU  Repeatability: Two Repeats if Grade was D, F, NC, or NP Grading Type: Grade or P/NP Sections listed are for

Sect Days Hours Instructor Location Room Units Status Total Seats Current Enrollment Seats Remaining Date Begin/End Date Final Exam Books 7657 Th 6:00 pm - 10:00 pm Rosen S Online Online 3.00 Ended 28 19 9 01/20-05/21 To Be Arranged     Optional Zoom meetings will take place for each class session on Wednesdays, 6-8pm. Attendance at these zoom meetings is recommended but not required. The meetings will be recorded and available for playback later thenext day. Additionally, 3-6 optional in-person classroom meetings will take place on the Petaluma campus in room PC 643. More details will be provided in the syllabus distributed by the instructor.   The above section is VA Approved