HOSP 54 Customer Relations for the Hospitality Industry Description: Concepts and skills for providing outstanding customer relations including problem solving, effective communications, dealing with challenging customers, and cultural components of customer interactions service excellence. Discusses customer relations goals, the importance of customer relations to business success, and current trends and practices. Recommended Preparation: Eligibility for ENGL 100 or ESL 100 and Course Completion or Concurrent Enrollment in HOSP 53 Transferability: CSU  Repeatability: Two Repeats if Grade was D, F, NC, or NP Grading Type: Grade or P/NP Sections listed are for

Sect Days Hours Instructor Location Room Units Status Total Seats Current Enrollment Seats Remaining Date Begin/End Date Final Exam Books 6851   Online Yu A Online Online 1.50 Ended 35 27 8 03/23-05/15 To Be Arranged     After registering for this class, click on the section number to find any available online course material. If you are using the printed version of the Schedule, go to (https://classes.santarosa.edu/) to find the section number links.