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| AUTO 120 |
| Automotive Service Advisor, Business Ethics, and Management |
| Description: | This course provides studies in automotive service advising, business ethics, and management. Topics include business ethics, customer interaction, preparation of service documents, estimating job bids (in accordance with California legal requirements), conflict resolution, and delivery of the vehicle to the customer. |
| Recommended Preparation: | Eligibility for ENGL 100 or ESL 100 |
| Repeatability: | Two Repeats if Grade was D, F, NC, or NP |
| Grading Type: | Grade or P/NP |
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