Santa Rosa Junior College
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AUTO 120
Automotive Service Advisor, Business Ethics, and Management
Description:This course provides studies in automotive service advising, business ethics, and management. Topics include business ethics, customer interaction, preparation of service documents, estimating job bids (in accordance with California legal requirements), conflict resolution, and delivery of the vehicle to the customer.
Recommended Preparation:Eligibility for ENGL 100 or ESL 100
Repeatability:Two Repeats if Grade was D, F, NC, or NP
Fee:$13.00
Grading Type:Grade or P/NP
Sections listed are for Fall 2019
 SectDaysHoursInstructorLocationRoomUnitsStatusTotal SeatsCurrent EnrollmentSeats RemainingDate Begin/EndDate Final ExamBooks
 2017W6:00 pm - 10:00 pmKosten JLounibos Hall, Santa Rosa Campus23893.00Too Late to Add2021008/21-12/1112/11/2019Click here for availability at the SRJC bookstore  Click here to see if the library has a copy of your textbook
 Note: the SRJC Automotive Technology Program is accredited by the ASE Education Foundation (formerly NATEF) as a Master Automotive Service Technology (MAST) training program.