AUTO 120 Automotive Service Advisor, Business Ethics, and Management Description: This course provides studies in automotive service advising, business ethics, and management. Topics include business ethics, customer interaction, preparation of service documents, estimating job bids (in accordance with California legal requirements), conflict resolution, and delivery of the vehicle to the customer. Recommended Preparation: Eligibility for ENGL 100 or ESL 100 Repeatability: Two Repeats if Grade was D, F, NC, or NP Fee: $13.00 Grading Type: Grade or P/NP Sections listed are for

Sect Days Hours Instructor Location Room Units Status Total Seats Current Enrollment Seats Remaining Date Begin/End Date Final Exam Books 2017 W 6:00 pm - 10:00 pm Kosten J Lounibos Hall, Santa Rosa Campus 2389 3.00 Ended 20 20 0 08/21-12/11 12/11/2019     Note: the SRJC Automotive Technology Program is accredited by the ASE Education Foundation (formerly NATEF) as a Master Automotive Service Technology (MAST) training program.