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Hospitality: Guest Services Agent Certificate Business Total Units: 10
This program is currently inactive. Catalog rights may apply, see a counselor for more information.

Term Effective: Fall 2013


This certificate will be inactive effective fall 2016.

The purpose of Guest Services Agent Certificate (GSA) is to educate and train students to find gainful employment as a front desk, guest service agent, and night auditor. Through classroom education and training in a simulated environment, our students will gain hands-on job experience improving the likelihood of employment and increased salary placement.

More information about the Business Administration programs can be found at the Business Administration Department website

Program Student Learning Outcomes

Upon successful completion of this certificate, the student will be able to:

  1. Demonstrate analytical, quantitative, and computer skills necessary to work in the hospitality field
  2. Apply necessary skills required for managing the complex human interactions and communications that take place in the hospitality industry
  3. Demonstrate the ability to effectively provide customer service to clients.

Students interested in a suggested order for taking classes in this program can view the recommended course sequence

Program Requirements:

The requirements for the Hospitality: Guest Services Agent Certificate program are:

  • Complete 10 units from
    • Hospitality: Guest Services Agent

Hospitality: Guest Services Agent - complete 10.00 units
HOSP 50Introduction to Tourism in Sonoma County1.00
HOSP 103Customer Relations3.00
HOSP 63Introduction to the Hotel Industry3.00
BAD 52Human Relations in Organizations3.00

Term Effective: Fall 2013

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Term Inactive: Fall 2016

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

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