SRJC Course Outlines

10/22/2020 4:52:35 PMMA 160 Course Outline as of Fall 2020

Changed Course
CATALOG INFORMATION

Discipline and Nbr:  MA 160Title:  INTRO MED OFF PRAC  
Full Title:  Introduction to Medical Office Practice
Last Reviewed:1/27/2020

UnitsCourse Hours per Week Nbr of WeeksCourse Hours Total
Maximum3.00Lecture Scheduled3.0017.5 max.Lecture Scheduled52.50
Minimum3.00Lab Scheduled017.5 min.Lab Scheduled0
 Contact DHR0 Contact DHR0
 Contact Total3.00 Contact Total52.50
 
 Non-contact DHR0 Non-contact DHR Total0

 Total Out of Class Hours:  105.00Total Student Learning Hours: 157.50 

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly:  MA 60

Catalog Description:
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This course addresses the multiple functions performed by the Medical Assistant: appointment scheduling; communication skills and record management, including confidentiality. Focus is on professionalism in the development of organizational, decision-making and computer skills.

Prerequisites/Corequisites:
Course Completion of ANAT 140, HLC 140, HLC 160, LIR 10, and PSYCH 1A; AND Concurrent Enrollment in MA 161, MA 162, MA 163, MA 167


Recommended Preparation:
Eligibility for ENGL 1A or equivalent or appropriate placement based on AB705 mandates

Limits on Enrollment:

Schedule of Classes Information
Description: Untitled document
This course addresses the multiple functions performed by the Medical Assistant: appointment scheduling; communication skills and record management, including confidentiality. Focus is on professionalism in the development of organizational, decision-making and computer skills.
(Grade Only)

Prerequisites:Course Completion of ANAT 140, HLC 140, HLC 160, LIR 10, and PSYCH 1A; AND Concurrent Enrollment in MA 161, MA 162, MA 163, MA 167
Recommended:Eligibility for ENGL 1A or equivalent or appropriate placement based on AB705 mandates
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:Effective:Inactive:
 Area:
 
CSU GE:Transfer Area Effective:Inactive:
 
IGETC:Transfer Area Effective:Inactive:
 
CSU Transfer:Effective:Inactive:
 
UC Transfer:Effective:Inactive:
 
C-ID:

Certificate/Major Applicable: Both Certificate and Major Applicable



COURSE CONTENT

Student Learning Outcomes:
Upon completion of the course, students will be able to:
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1. Describe the profession of medical assisting, including current duties and qualifications.
2. Perform medical assistant procedures and duties such as demonstrate proper telephone techniques, demonstrate the proper utilization of provider and patient schedule management.
 

Objectives: Untitled document
Students will be able to:
1.   Describe the current functions, duties, and qualifications for a Medical Assistant (MA) in a
      medical office.
2.   Demonstrate effective time management plans for the medical office with emphasis on job
      lists, calendar schedules, and desk organization.
3.   Demonstrate effective oral communication in a group setting.
4.   Identify verbal and nonverbal behaviors that promote positive communication and cultural
      sensitivity in a variety of patient care settings.
5.   Compare positive and negative physical office environments and their effect on patient and
      staff interactions.
6.   Evaluate various patient learning styles to enhance communication.
7.   Demonstrate proficiency in telephone techniques in the medical office.
8.   Describe how to effectively greet a patient and reduce patient waiting time.
9.   State techniques for managing the medical office including supplies and equipment.
10. State the guidelines for organizing and managing a medical record, and maintaining
      confidentiality.
11. Demonstrate ability to schedule appointments by learning a matrix for appointment types.

Topics and Scope
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I. Occupational Orientation
     A. History of medical assisting
    B. Role of the MA
    C. Review of MA employment positions
    D. Health care systems: current trends
    E. Professional behavior
II. Communication with Patients and Staff
    A. Guidelines to effective patient approaches
    B. Achieving a positive work environment
    C. Patient education - types and strategies
    D. Telephone management
III. Patient Reception
     A. Greeting a patient
    B. Managing waiting time
IV. Medical Record Keeping and Confidentiality
    A. Organization and content of patient records
    B. Correction guidelines
    C. General principles of filing systems
    D. Review Health Information Portability and Accountability Act (HIPAA)
V. Appointment Scheduling
    A. Scheduling systems
    B. Appointment guidelines
VI. Computer Applications in the Medical Office
    A. Patient registration and medical records
    B. Scheduling
VII. Written Communication and Mail Processing
    A. Proofreading a business letter
    B. Effective active writing skills

Assignments:
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1. Schedule two 2-hour observations of procedures in a medical office and interview an office
    staff member. Present the interview and office functions to the class utilizing a PowerPoint
    presentation in a 5-10 minute oral presentation
2. Completion of weekly time management modules including task prioritization and analysis
3. Write out and define 10-20 vocabulary words each week as it relates to the chapter content
4. Read 20-30 pages per week from required chapters in the text. Complete the homework in an
    online environment on a weekly basis
5. Quiz(zes) (1 - 5)
6. Final exam

Methods of Evaluation/Basis of Grade.
Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.Writing
20 - 30%
Written homework; vocabulary words; other online homework
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.Problem Solving
10 - 15%
Time management modules. Task prioritization, and analysis
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.Skill Demonstrations
10 - 20%
In class oral presentation
Exams: All forms of formal testing, other than skill performance exams.Exams
35 - 50%
Quiz(zes) and final exam
Other: Includes any assessment tools that do not logically fit into the above categories.Other Category
0 - 0%
None


Representative Textbooks and Materials:
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Medical Assisting: Administrative Skills. 6th ed. Booth, Kathryn and Whicker, Leesa and Wyman, Terri. McGraw Hill. 2017
Instructor prepared materials

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