SRJC Course Outlines

9/15/2019 11:55:49 PMHOSP 80 Course Outline as of Fall 2018

Changed Course
CATALOG INFORMATION

Discipline and Nbr:  HOSP 80Title:  INTRO TO HOSPITALITY  
Full Title:  Introduction to Hospitality
Last Reviewed:11/13/2017

UnitsCourse Hours per Week Nbr of WeeksCourse Hours Total
Maximum3.00Lecture Scheduled3.0017.5 max.Lecture Scheduled52.50
Minimum3.00Lab Scheduled06 min.Lab Scheduled0
 Contact DHR0 Contact DHR0
 Contact Total3.00 Contact Total52.50
 
 Non-contact DHR0 Non-contact DHR Total0

 Total Out of Class Hours:  105.00Total Student Learning Hours: 157.50 

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:
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Students learn about the scope of the Hospitality and Tourism Industry. This course is designed to prepare students for careers in hospitality management.  Overview of structure and financial performances of hospitality industry; food and lodging, resorts, tourism enterprises, attractions and related operations. Focus on orientation to customer service, cultural/economic trends and career opportunities.

Prerequisites/Corequisites:


Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description: Untitled document
Students learn about the scope of the Hospitality and Tourism Industry. This course is designed to prepare students for careers in hospitality management.  Overview of structure and financial performances of hospitality industry; food and lodging, resorts, tourism enterprises, attractions and related operations. Focus on orientation to customer service, cultural/economic trends and career opportunities.
(Grade Only)

Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:Effective:Inactive:
 Area:
 
CSU GE:Transfer Area Effective:Inactive:
 
IGETC:Transfer Area Effective:Inactive:
 
CSU Transfer:TransferableEffective:Fall 2014Inactive:
 
UC Transfer:Effective:Inactive:
 
C-ID:
 CID Descriptor: HOSP 100 Introduction to Hospitality Management SRJC Equivalent Course(s): HOSP80

Certificate/Major Applicable: Certificate Applicable Course



COURSE CONTENT

Student Learning Outcomes:
Upon completion of the course, students will be able to:
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1.  Describe the hospitality industry and its history.
2.  Compare specializations of the industry.
3.  Differentiate among different service operations(i.e. luxury, full service, limited service,
    budget).

Objectives: Untitled document
Upon completion, students will be able to:
1. Express an understanding of basic management theory, marketing, and hospitality ethics.
2. Discuss travel motivators, emerging travel trends, and the social impact of tourism.
3. Describe career opportunities and requirements in the industry, entry and advancement
    opportunities.
4. Describe the interrelated nature of hospitality and tourism.
5. Discuss the needed steps to achieve success in service.
6. Describe the benefits and long-term prospects for tourism.
7. Describe the relationship of human/social need for hospitality services.
8. Define the various goals of various hospitality elements and related products and services
9. Describe the service relationship in terms of psychological needs and social-psychological
    experiences.
10. Define the basic role of business in the field of hospitality.
11. Identify major challenges to the hospitality industry.
12. Identify key qualities, philosophies, or experiences associated with success in the field.

Topics and Scope
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I. The Hospitality Industry
    A. Service defined
    B. Service businesses compared to. manufacturing businesses
    C. Components of strategic service vision
    D. Basic service priorities
    E. Keys to delivering good service
    F. Enhancing the lives of guests through service
    G. Origins and history of hospitality industry
    H. Industry specializations
II. The Travel and Tourism Industry
    A. The changing world
    B. The nature of the Travel and Tourism Industry
    C. Why people travel
    D. The social impact of travel
    E. The sociology of leisure
    F. Destination attractions
III. Lodging and Lodging Operations
    A. Hotel development and ownership
    B. Types and locations of hotels
    C. Hotel chains
    D. Sustainable lodging
IV. Hotel Organization and Management
    A. Revenue vs. cost centers
    B. Compliance with the American with Disabilities Act
    C. Financial controls
    D. Quality controls
V. Selecting a Career Niche
    A. Determine your personal skills inventory
    B. Skills dealing with data, people, or things
    C. Résumé/cover letter
    D. Interview preparation
    E. Informational interviewing
VI. The Cruise Line Industry
    A. Cruising history
    B. Cruise ship organization
VII. Understanding the Restaurant Industry
    A. Restaurant segments
    B. Why restaurants fail
    C. Community and social impact of business failures
    D. Building a successful restaurant
    E. Slow Food Movement
    F. Farm-to-Table
VIII. Catering and Managed Services
    A. Airlines and airports
    B. Colleges and universities
    C. Health care facilities
    D. Business and industry
IX. Food and Beverages
    A. Wineries
    B. Breweries
    C. Distilleries
    D. Cheese makers
    E. Farmer's markets
X. Club Management
    A. Types of clubs
    B. Club ownership
    C. Club organization
    D. Club operations
XI. Theme Parks and Attractions
XII. Gaming and Casino Hotels
    A. Gaming in the United States
    B. Casino hotels
    C. Casino organization
    D. Casino operations
    E. Gaming and leisure
    F. Social impact and ethics of gaming
XIII. Meetings Industry
    A. Types of meetings
    B. The meeting planning process
    C. Meeting Planner careers
    D. Local Events
    E. Destination Attractions
    F. Special Events
    G. Event Management
XIV. Recreation
XV. Franchising
    A. Hotels
    B. Restaurants
    C. Other
XVI. Marketing Hospitality
   A. Market concept
   B. Sales management
   C. Advertising
   D. Managing Marketing Communications
   E. Trends - Eco-tourism, Farm-to-Table, Organic
XVII. Ethics
    A. Society
    B. Community
    C. Environmental
XVIII. Managing and Leading Hospitality

Assignments:
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1. Weekly reading assignments (approximately 40-60 pages)
2. Case study analyses of any one of the following:  hotel, winery or restaurant visit
3. Written assignments (chapter questions, resume, cover letters, interview questions, etc.)
4. Hospitality trend reports
5. In-class activities including group work, role playing, case study discussions, etc.
6. Chapter quizzes (10 - 15) and Final Exam

Methods of Evaluation/Basis of Grade.
Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.Writing
15 - 25%
Written chapter assignments, hospitality trend reports, chapter questions, resume, cover letters, interview questions, etc.
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.Problem Solving
25 - 35%
Case study analyses, in-class activities (except role playing)
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.Skill Demonstrations
0 - 0%
None
Exams: All forms of formal testing, other than skill performance exams.Exams
25 - 35%
Chapter quizzes and Final Exam
Other: Includes any assessment tools that do not logically fit into the above categories.Other Category
5 - 15%
Class discussions, role-playing, attendance and participation


Representative Textbooks and Materials:
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Introduction to Hospitality. 7th ed. Walker, John. Pearson. 2016
Exploring the Hospitality Industry. 3rd ed. Walker, John. Pearson. 2015
Hospitality Today, An Introduction. 7th ed. Angelo, Rocco and Vladimir, Andrew. Educational Institute. 2012 (classic)
Instructor prepared materials.

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