1. Describe management of the flow of the interpreting session.
2. Identify and describe various technical skills necessary for the development of effective healthcare interpreting.
3. Compare and contrast health problems and traditional healthcare beliefs and practices in ethnic communities in Sonoma County.
4. Contrast cultural competency related to common health issues in various communities.
5. Identify health resources available in the community for clients.
6. Describe effective communication skills with special emphasis on cross-cultural communication.
7. Identify a variety of memory-development techniques.
8. Use medical terminology, in English and LOS, specific to various healthcare service areas.
9. Describe psychological, social, and emotional issues that may arise for interpreters and identify strategies and community resources for managing these issues.
10. Describe skills needed for translation.
11. Respond to requests for translation/transcription ethically and professionally.
12. Explore career options in healthcare interpreting.
13. Continue to develop ePortfolio.
I. Managing the Flow of the Interpreting Session
A. Interpreter roles and functions
1. message conveyor
2. message clarifier
3. cultural clarifier
4. patient advocate
B. Listening skills
1. effective listening, e.g., active listening
2. ineffective listening, e,g, interrupting or judging speaker
3. cultural awareness and expectations regarding communication
C. Interpreter code of ethics
D. Pre/post session in the interpreting setting
E. Handling emotionally charged content
F. Handling issues of culture, gender, ethnicity
G. Handling diverse values, prejudice, bias
H. Strategies for solving work-day problems
I. Handling foul language
J. Handling disorganized speech
II. Development of the Technical Aspects of Interpretation
A. Accent enhancement
B. Body language
C. Consecutive, simultaneous, summarization interpretation
D. Glossary building
E. Memory development
1. short-term, long-term and declarative memory
2. memory problems
3. ways to improve memory: association, visualization, repetition, concentration, chunking
F. Note-taking during interpreting session
1. advantages and disadvantages
2. tips and techniques
3. abbreviations and symbols
G. Public speaking
H. Register, style, discourse
I. Voice, diction, and volume
J. Translation skills
1. differences in written translation and oral interpretation
2. process and technical considerations
3. tools, e.g., electronic word-finders, "Trados"
4. decisions regarding use of on-the-spot translation or transcription
5. ethical and professional responses to requests for translations/transcriptions
K. Remote interpreting
1. changing technologies: telephonic, video
2. challenges for client, provider, interpreter
III. Health Issues in Ethnic Communities
A. Identification of communities
B. Health issues specific to ethnic communities
C. Cultural aspects of health and illness behavior
D. Prevention and interventions
E. Community health resources and referrals
IV. Cross-Cultural Communication
A. Fluency and etiquette related to specific cultures
B. Culture aspects of interpreting
1. cultural awareness
2. behaviors, customs, values
3. expectations, assumptions, attitudes, perceptions
4. familiarity with linguistic regionalism and idiomatic phrases
C. Multiculturalism in the workplace
V. In-depth Review of Medical Terminology in Language of Service
A. Terms specific to different healthcare service areas
B. Glossary Building
VI. Interpreting in Different Health Service Areas
A. General medicine
B. Women's health
C. Men's health
D. Children's health
E. Chronic diseases
F. Infectious diseases
I . Mental Health
K. Medical equipment
L. Medical procedures and surgery
M. Complementary and alternative treatments
N. Oral Health
VII. Psychosocial/Mental Health Issues
A. Working with immigrant communities
B. Strategies and culturally sensitive approaches
VIII. Exploration of Careers in Interpreting
A. Health Maintenance Organizations
B. Community agencies
C. Public/private sectors
IX. Development of ePortfolio
A. Resume and cover letter writing
C. Reports that evaluate interpreting and cultural competency
D. Research project that will demonstrate interpreting skills
E. Careers in interpretation
1. Read required textbook and supplemental materials, 25-40 pages per week.
2. Make medical terminology flashcards as specified by instructor for different healthcare service areas, practice, and maintain glossary of relevant terminology in English and LOS.
3. Complete group project: List common idioms and proverbs used in LOS and in English. Provide translation and examples of how these idioms may relate to health care.
4. Write a group paper (3-6 pages) and oral report (10-15 min) on an anatomical system, including related diseases, treatments, and cultural implications.
5. Add to ePortfolio: images, quotes, videos, labs, and introductory personal statement revision.
6. Develop resume and cover letter; link to ePortfolio.
7. Collect and organize community healthcare resources.
8. Complete quizzes (5-10) and final exam.
9. Schedule ALTA Proficiency Exam in English and LOS before externship.
California Standards for Healthcare Interpreters: Ethical Principles, Protocols and Guidance on Roles and Intervention, 2002
Healthcare Interpreting in Small Bites, Cynthia E. Roat, 2010
Healthwise Handbook, Kaiser Permanente, 18th Edition
Medical dictionary or glossary in English and Language of Service (LOS)-various publications to be used depending on LOS
National Council on Interpreting in Health Care Standards and Code of Ethics, 2007, online
Role-play Manual, CCSF-HCI program, 2007
The Complete Human Body-The Definitive Visual Guide, Alice Roberts, D.K. Publishing, NY, 2010 (Classic)
The Spirit Catches You and You Fall Down, Ann Fadiman, 2012 (Classic)
Instructor prepared materials