SRJC Course Outlines

7/23/2024 9:10:59 PMDA 67 Course Outline as of Fall 2021

Inactive Course
CATALOG INFORMATION

Discipline and Nbr:  DA 67Title:  DENTAL OFFICE MGT  
Full Title:  Dental Office Management
Last Reviewed:4/12/2021

UnitsCourse Hours per Week Nbr of WeeksCourse Hours Total
Maximum2.00Lecture Scheduled2.0017.5 max.Lecture Scheduled35.00
Minimum2.00Lab Scheduled08 min.Lab Scheduled0
 Contact DHR0 Contact DHR0
 Contact Total2.00 Contact Total35.00
 
 Non-contact DHR0 Non-contact DHR Total0

 Total Out of Class Hours:  70.00Total Student Learning Hours: 105.00 

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly:  DNA 68

Catalog Description:
Untitled document
Instruction in the non-clinical functions which dental assistants are required to perform with emphasis on: financial arrangements, collection techniques, completing insurance forms, and maintaining current insurance records, office mail, dental office computer systems, group practice, inventory, marketing, purchasing, payroll, tax records, disbursements, and petty cash.

Prerequisites/Corequisites:
Course Completion of DA 60 AND DE 55A


Recommended Preparation:

Limits on Enrollment:
Acceptance to the Allied Dental Programs

Schedule of Classes Information
Description: Untitled document
Instruction in the non-clinical functions which dental assistants are required to perform with emphasis on: financial arrangements, collection techniques, completing insurance forms, and maintaining current insurance records, office mail, dental office computer systems, group practice, inventory, marketing, purchasing, payroll, tax records, disbursements, and petty cash.
(Grade Only)

Prerequisites:Course Completion of DA 60 AND DE 55A
Recommended:
Limits on Enrollment:Acceptance to the Allied Dental Programs
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:Effective:Inactive:
 Area:
 
CSU GE:Transfer Area Effective:Inactive:
 
IGETC:Transfer Area Effective:Inactive:
 
CSU Transfer:Effective:Inactive:
 
UC Transfer:Effective:Inactive:
 
C-ID:

Certificate/Major Applicable: Certificate Applicable Course



COURSE CONTENT

Student Learning Outcomes:
At the conclusion of this course, the student should be able to:
Untitled document
1.  Communicate clearly and effectively with patients to explain informed consent, risks, benefits
    and alternatives to treatment plans while establishing good patient rapport.
2.  Develop employment strategies for career opportunities as an administrative dental assistant,
    in private dental practices, insurance companies, and management and consulting firms.

Objectives: Untitled document
1. Demonstrate effective communication skills and identify barriers to communication.
2. Maintain patient clinical records, using paper based and computerized systems.
3. Describe various types of recall systems.
4. Describe various methods of processing dental insurance.
5. Manage financial arrangements with patients.
6. Organize and manage an accounts receivable system.
7. Organize and manage an accounts payable system.
8. Describe types of computerized dental practice software systems.
9. Demonstrate writing cover letters and resumes.
10. Discuss interviewing techniques.
11. How to accept and leave a job.
12. Demonstrate effective appointment management and scheduling for a variety of types of
    dental procedures.
13. Discuss alternative dental care delivery systems using common dental insurance
    terminology.
14. Utilize computer software systems to chart existing dental restorations, conditions,
    missing teeth, periodontal assessment data and to capture digital radiological images

Topics and Scope
Untitled document
I. Communication Skills
    A. Mediums of communication
    B. Interpersonal communication
    C. Barriers to effective communication
    D. Telephone techniques
II. Patient Clinical Records
    A. Components of the clinical record
    B. Collecting information
         1. registration forms
         2. other diagnostic records
         3. computerized management of information
III. Dental Patient Scheduling
    A. Mechanics of scheduling
    B. Making appointments
    C. Results of poor scheduling
IV. Recall Systems
    A. Classification of recalls
    B. Methods of recalling patients
    C. Computerized systems
V. Processing Dental Insurance
    A.Types of dental insurance
         1. fee for service
         2. capitation
         3. closed panel
         4. managed care
         5. health maintenance organizations
    B. Insurance coding
    C. Organizing insurance coverage
    D. Methods of filing claims
    E. Other types of coverage
    F. Completing a dental claim form
    G. Recognition of fraudulent insurance billing
VI. Financial Arrangements
    A. Designing a financial policy
    B.Types of financial policies
    C. Managing accounts payable
VII. Accounts Receivable
    A. Components of financial records
    B. Methods of recording
    C. Routing slips      
VIII. Accounts Payable
    A. Verification of expenditures
    B. Check writing
    C. Reconciling a bank statement
    D. Computerized check writing
IX. Computerized Dental Practice
    A. Practice management software-utilization of charting and imaging components
    B. Selecting software
    C. Types of software
    D. Role of the administrative assistant
X. Employment Strategies
    A. Career opportunities
    B. Producing a resume
    C. Writing cover letters
    D. Interviewing techniques
    E. Accepting/leaving a job

Assignments:
Untitled document
1. Reading assignments in texts and course syllabus (10-15 pages a week)
2. Writing sample letters, resume, and cover letters (5-7)
3. Preparing insurance claims (2)
4. Research dental management software products
5. Workbook assignments (5-7 pages a week)
6. Develop dental product resource manual
7. Quizzes (12-15), midterm, final

Methods of Evaluation/Basis of Grade.
Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.Writing
10 - 20%
Resume, sample letters, cover letters
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.Problem Solving
15 - 30%
Workbook assignments
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.Skill Demonstrations
10 - 20%
Insurance claims forms
Exams: All forms of formal testing, other than skill performance exams.Exams
15 - 50%
Quizzes, midterm and final
Other: Includes any assessment tools that do not logically fit into the above categories.Other Category
15 - 30%
Research dental management software, develop dental product resource manual


Representative Textbooks and Materials:
Untitled document
Modern Dental Assisting. 12th ed. Bird, Doni and Robinson, Debbie. Elsevier. 2018.
Practice Management for the Dental Team. 8th ed. Finkbeiner, Betty and Finkbeiner, Charles. Elsevier. 2016.
Practice Management for the Dental Team Student Workbook,  8th ed. Finkbeiner, Betty and Finkbeiner, Charles. Elsevier. 2018.
Modern Dental Assisting Student Workbook: 12th ed., Bird, Doni and Robinson, Debbie. Elsevier. 2018.
Instructor prepared materials

Print PDF