At the conclusion of this course, the student should be able to:
1. Integrate the components of a personal computer.
2. Describe and implement procedures to protect themselves against accidents and injury and protect equipment from damage.
3. Specify the purpose of computer preventive maintenance.
4. Coordinate the installation of an operating system and upgrade components based on customer needs.
5. Manage the removal and replacement of select components of a laptop and upgrade components based on customer needs.
6. Manage the removal and replacement of select components of a printer.
7. Design and install a simple computer network based on customer needs.
8. Perform preventive maintenance and advanced troubleshooting.
9. Demonstrate good communication skills and professional behavior while working with customers.
10. Coordinate security upgrades based on customer needs.
I. Safety and Professionalism
A. Summarize environmental impacts and local environmental controls.
B. Use common safety procedures.
C. Meet customer needs with proper communication techniques and professionalism.
D. Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.
A. Explain basic cable types and their connectors, features, and purposes.
B. Install and configure components for a desktop computer.
C. Troubleshoot problems related to computer hardware.
III. Laptops and Mobile Devices
A. Compare and contrast components of laptops and mobile devices.
B. Install and configure laptop hardware and components.
C. Set up and configure accessories and ports of mobile devices.
D. Troubleshoot common issues with laptops and mobile devices
A. Deploy and configure printers.
B. Install and replace printer consumables.
C. Troubleshoot and resolve printer issues.
A. Compare and contrast Internet connection types, network types, and their features.
B. Compare and contrast wired/wireless protocols, and their purposes.
C. Compare and contrast common networking hardware.
D. Install and configure basic wired/wireless networks.
E. Configure basic mobile-device network connectivity and application support.
F. Troubleshoot problems with wired and wireless networks.
VI. Operating Systems (OS)
A. Explain common OS types and their purposes.
B. Identify basic features of Microsoft Windows editions.
C. Perform OS installations and upgrades.
D. Use the appropriate Windows tools and utilities.
E. Troubleshoot common Windows OS problems.
A. Summarize various security measures and their purposes.
B. Compare and contrast wireless security protocols and authentication methods.
C. Detect, remove, and prevent malware using the appropriate tools and methods.
D. Explain common social-engineering attacks, threats, and vulnerabilities.
E. Manage and configure basic security settings in the Microsoft Windows OS.
F. Explain common methods for securing mobile and embedded devices.
G. Configure appropriate security settings on wireless and wired networks.
H. Troubleshoot common personal computer (PC) security issues.
VIII. Virtualization and Cloud Computing
A. Summarize cloud-computing concepts.
B. Summarize aspects of client-side virtualization.
1. Reading assignments may include:
A. Online research of best practices and current equipment
B. Weekly reading from textbook (approximately 40 pages)
2. Quizzes and exams (9-15)
3. Skill demonstration examinations of computer and network device installation configuration
4. Classroom scenario-based exercises of computer and network device installation configuration
5. Homework problems, including:
A. Creation of network design diagrams and layouts
B. Online multiple choice, true/false, matching items, completion quizzes, and simulated equipment configuration
COMPTIA A+ Guide to Information Technology Technical Support (MindTap Course List). 11th ed. Andrews, Jean and Dark, Joy and Pierce, Nicholas. Cengage Learning. 2022.