SRJC Course Outlines

7/22/2024 1:00:56 AMVETT 161 Course Outline as of Summer 2025

Changed Course
CATALOG INFORMATION

Discipline and Nbr:  VETT 161Title:  VET OFFICE PROCEDURES  
Full Title:  Veterinary Medical Office Procedures
Last Reviewed:5/8/2023

UnitsCourse Hours per Week Nbr of WeeksCourse Hours Total
Maximum2.00Lecture Scheduled2.0017.5 max.Lecture Scheduled35.00
Minimum2.00Lab Scheduled08 min.Lab Scheduled0
 Contact DHR0 Contact DHR0
 Contact Total2.00 Contact Total35.00
 
 Non-contact DHR0 Non-contact DHR Total0

 Total Out of Class Hours:  70.00Total Student Learning Hours: 105.00 

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly:  ANHLT 161

Catalog Description:
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In this course students learn about the spectrum of skills utilized by veterinary office staff. Emphasis will be placed on client communication skills and medical office management, including medical record keeping and drug inventory control. Additional topics include emergency recognition, euthanasia and grieving, preventative health programs, common veterinary abbreviations, and relevant computer programs.

Prerequisites/Corequisites:


Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description: Untitled document
In this course students learn about the spectrum of skills utilized by veterinary office staff. Emphasis will be placed on client communication skills and medical office management, including medical record keeping and drug inventory control. Additional topics include emergency recognition, euthanasia and grieving, preventative health programs, common veterinary abbreviations, and relevant computer programs.
(Grade or P/NP)

Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:Effective:Inactive:
 Area:
 
CSU GE:Transfer Area Effective:Inactive:
 
IGETC:Transfer Area Effective:Inactive:
 
CSU Transfer:Effective:Inactive:
 
UC Transfer:Effective:Inactive:
 
C-ID:

Certificate/Major Applicable: Certificate Applicable Course



COURSE CONTENT

Student Learning Outcomes:
At the conclusion of this course, the student should be able to:
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1. Effectively communicate with clients regarding a variety of common veterinary conditions and circumstances.
2. Demonstrate proper medical office management techniques, including medical record keeping and drug inventory control.
3. Reflect on and determine next steps regarding their own personal strengths and weaknesses in interpersonal communication in the veterinary workplace.
 

Objectives: Untitled document
At the conclusion of this course, the student should be able to:
1. Identify hospital protocols and explain them to clients.
2. Identify professional communications skills and office organization.
3. Communicate using transformational vocabulary and utilize basic conflict resolution strategies.
4. Discuss proper medical records protocol.
5. Discuss proper protocol for drug inventory, including mandated record keeping.
6. Define common veterinary acronyms and terms.
7. Compare veterinary computer software programs for potential office use.
8. Thoughtfully discuss euthanasia considerations and procedures and demonstrate understanding of the grieving process.
9. Evaluate, respond to, and prepare for emergencies.

Topics and Scope
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I. The Art of Effective Communication in Person, Over the Phone, and in Writing
II. Common Veterinary Procedures and Communication Between Technical Staff and General Public
III. Proper Veterinary Record Keeping Including Computerized Veterinary Programs
IV. Common Veterinary Acronyms and Disease Definitions
V. Inventory Management
    A. Drug inventory control
     B. Mandated record keeping
VI. Prescription Labels and Dispensing Instructions
VII. Common Euthanasia Procedures and Protocols
VIII. Client Grieving Process
    A. Recognition
    B. Client assistance
    C. Stages of grief
IX. How to Cope with Stress and Compassion Fatigue
X. Conflict Management
    A. Transformational vocabulary
    B.  Verbal self-defense
XI. Public Health and Emergency Care Laws
XII. Post-Operative and Post Treatment Care and Discharge Instructions for Common Procedures
XIII. Common Preventative Care Concepts and Programs

Assignments:
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1. Reading in text or other assigned materials (approx 30 pages per week).
2. Discussions and mock scenarios.
3. Class performances
4. Short reflective essays (up to 3).
5. Quizzes (up to 12) and examinations (up to 3).

Methods of Evaluation/Basis of Grade.
Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.Writing
10 - 25%
Short reflective essays
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.Problem Solving
0 - 10%
Mock scenarios
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.Skill Demonstrations
20 - 30%
Class performances in discussion and mock scenarios
Exams: All forms of formal testing, other than skill performance exams.Exams
35 - 50%
Quizzes and examinations
Other: Includes any assessment tools that do not logically fit into the above categories.Other Category
0 - 0%
None


Representative Textbooks and Materials:
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Front Office Management for the Veterinary Team. 3rd ed. Pendergast, Heather. Saunders. 2019
Veterinary Receptionist's Handbook. 3rd ed. McLister, MT and Midgley, Amy. Advanstar Communications. 2014 (classic).

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