SRJC Course Outlines

3/1/2024 3:36:46 AMANHLT 160 Course Outline as of Summer 2012

Inactive Course
CATALOG INFORMATION

Discipline and Nbr:  ANHLT 160Title:  VETERIN OFF PROCEDURES  
Full Title:  Veterinary Medical Office Procedures
Last Reviewed:4/19/2004

UnitsCourse Hours per Week Nbr of WeeksCourse Hours Total
Maximum3.00Lecture Scheduled3.0017.5 max.Lecture Scheduled52.50
Minimum3.00Lab Scheduled08 min.Lab Scheduled0
 Contact DHR0 Contact DHR0
 Contact Total3.00 Contact Total52.50
 
 Non-contact DHR0 Non-contact DHR Total0

 Total Out of Class Hours:  105.00Total Student Learning Hours: 157.50 

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly:  AG 167.6

Catalog Description:
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This course covers customer service, medical communication skills, office organization, scheduling, emergency recognition, stress management, dealing with grief, preventative health programs, payments, collections, computer and telephone skills, and medical record keeping.

Prerequisites/Corequisites:


Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description: Untitled document
This course covers medical communication skills, office organization, public health, emergency care, stress management, dealing with grief, preventative health programs, payments, collections, computer and telephone skills, and medical record keeping.
(Grade or P/NP)

Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:Effective:Inactive:
 Area:
 
CSU GE:Transfer Area Effective:Inactive:
 
IGETC:Transfer Area Effective:Inactive:
 
CSU Transfer:Effective:Inactive:
 
UC Transfer:Effective:Inactive:
 
C-ID:

Certificate/Major Applicable: Certificate Applicable Course



COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
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The student will:
1.  Identify hospital protocols and be able to explain them to clients.
2.  Identify professional communications skills and office
   organization.
3.  Practice the gentle art of verbal self-defense and transformational
   vocabulary.
4.  Compare veterinary computer software programs for potential office
   use.
5.  Discuss proper medical records protocol.
6.  Evaluate, respond to, and prepare for emergencies.
7.  Explain pet health care programs to clients.
8.  Evaluate proper use of Avimark Veterinary Software.

Topics and Scope
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1.  Telephone skills and transformational vocabulary.
2.  Understand the "marketing" of veterinary services.
3.  The art of effective communication.
4.  Public health and emergency care laws.
5.  Preventative health care programs.
6.  Observation at two different veterinary hospitals for 1.5 hours each.
7.  How to cope with stages of grief and stress.
8.  Understanding the Avimark Veterinary Medical Computer Program.
9.  Communication, transformational vocabulary, and verbal self defense.

Assignments:
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Reading text and handouts, mixing common household cleaners according to
proper label instructions, obtaining MSDS information.

Methods of Evaluation/Basis of Grade.
Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.Writing
10 - 45%
Written homework, Essay exams
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.Problem Solving
10 - 40%
Exams
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.Skill Demonstrations
20 - 30%
Class performances
Exams: All forms of formal testing, other than skill performance exams.Exams
10 - 45%
Multiple choice, True/false, Matching items
Other: Includes any assessment tools that do not logically fit into the above categories.Other Category
0 - 0%
None


Representative Textbooks and Materials:
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CLINICAL TEXTBOOK FOR VETERINARY TECHNICIANS: by Dennis M. McCurnin,
D.V.M.M.S., WB Saunders Company, Fourth Edition, 1998

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