4/29/2024 12:44:27 PM	PHARM 154A Course Outline as of Fall 2014	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  PHARM 154A	Title:  RETAIL CLINICAL 1
Full Title:  Retail Clinical 1
Last Reviewed:12/12/2023

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	1.00	Lecture Scheduled	0		17.5 max.	Lecture Scheduled	0
Minimum	1.00	Lab Scheduled	0		17.5 min.	Lab Scheduled	0
		Contact DHR	3.50			Contact DHR	61.25
		Contact Total	3.50			Contact Total	61.25
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  0.00

Total Student Learning Hours: 61.25

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

The practice, in outpatient environment, of pharmacy technician skills developed in didactic and laboratory training. Activities will be performed by the student and evaluated by a supervising licensed pharmacist.

Prerequisites/Corequisites:
Course Completion or Current Enrollment in PHARM 150

Recommended Preparation:

Limits on Enrollment:
The Student must pass a background check and drug screening.

Schedule of Classes Information
Description:

The practice, in outpatient environment, of pharmacy technician skills developed in didactic and laboratory training. Activities will be performed by the student and evaluated by a supervising licensed pharmacist.

(Grade Only)
Prerequisites:Course Completion or Current Enrollment in PHARM 150
Recommended:
Limits on Enrollment:The Student must pass a background check and drug screening.
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Both Certificate and Major Applicable

COURSE CONTENT

Student Learning Outcomes:
At the conclusion of this course, the student should be able to:

1.  Demonstrate effective interview skills with the patient, their representative, or their care-givers to collect pertinent information for use by the pharmacist.

2.  Interpret legal and ethical guidelines for safeguarding the  confidentiality of patient information.

3.  Use  interpersonal and communication skills to manage working relationships.

 

Objectives:

Upon successful completion of this course the student will be able to:

1. Describe the structure and procedures of the pharmacy.

2. Apply basic computer skills at a retail pharmacy counter.

3. Discuss the process involved at the pharmacy cash register.  

4. Employ effective strategies for communicating with patients who are non-English speakers, or who are impaired.

5. Adhere to standards of professional conduct and decorum.

6. Identify and apply procedures for obtaining refills on prescriptions that have no refills.

Topics and Scope

I.    Pharmacy procedures.

     A. Flow of the pharmacy

     B. Drop-off and pick-up procedures for prescriptions

     C. Telephone procedures

     D. Over the Counter (OTC) products

II.   Patient-Pharmacy interaction

     A. Counseling

     B. Method of payment

     C. Verification of third-party coverage, electronically or by telephone

     D. Interpersonal communications

III.  Computerized prescription filling

     A. New prescriptions

     B. Refill prescriptions

     C. Record patient information

     D. Generate labels

     E. Printing profiles

     F. Patient, doctor, drug, price, and interaction screens

IV.   Prescription refill when no refill is allowed

     A. Transfer information to doctor's office

     B. Obtain information from doctor's office

     C. Procedures for faxing information

V.    Operating a cash register

     A. Determine method of payment (cash, check, charge)

     B. Taxable and non-taxable items

     C. Listening/communication skills

     D. Return policies and refunds

     E. Voids

     F. Documentation of third-party sales

VI.   Confidentiality of patient information

VII.  Dealing with impaired patients

     A. Hearing impaired

     B. Sight impaired

     C. Speech impediments

     D. Developmentally disabled

     E. Physically disabled

VIII. Professional standards and decorum

     A. Personal hygiene

     B. Dress code

     C. Conduct

IX.   Interpersonal relationships.

Assignments:

1. Observe and follow instructions of the licensed pharmacist or pharmacy technician preceptor while on clinical rotation at the assigned pharmacy site.

2. Complete eight clinical rotation reports signed off by site pharmacist or pharmacy technician preceptor..

3. Complete checklist as listed in Pharmacy Technician competency handbook signed off by licensed pharmacist or pharmacy technician preceptor.

4. Complete one written documentation critique of the retail clinical site.

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 30 - 40%
Clinical reports, documentation critique
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 0 - 0%
None
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 50 - 60%
Student competency check-off list
Exams: All forms of formal testing, other than skill performance exams.		Exams 0 - 0%
None
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 5 - 10%
Participation, documentation, preceptor competency check-off list

Representative Textbooks and Materials:

Instructor prepared materials

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