|11/28/2023 9:07:36 PM||
||New Course (First Version)
|Discipline and Nbr:
HORT WORKPLACE PRACS||
Horticulture Workplace Practices
|Units||Course Hours per Week|| ||Nbr of Weeks||Course Hours Total
|Maximum||1.50||Lecture Scheduled||3.00||9 max.||Lecture Scheduled||27.00
|Minimum||1.50||Lab Scheduled||0||9 min.||Lab Scheduled||0
| ||Contact DHR||0|| ||Contact DHR||0
| ||Contact Total||3.00|| ||Contact Total||27.00
| ||Non-contact DHR||0|| ||Non-contact DHR Total||0
Title 5 Category:
AA Degree Applicable
Grade or P/NP
00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:
| ||Total Out of Class Hours: 54.00||Total Student Learning Hours: 81.00||
This course covers the fundamentals of professionalism appropriate to nursery, landscape, and other horticultural business operations. Topics include employer policies, dress and behavior on the job, counter sales skills, including telephone etiquette, office machine skills, safety rules and regulations, and fundamental business operation.
Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Schedule of Classes Information
Fundamentals of professionalism appropriate to nursery, landscape, and other horticultural business operations. Topics include employer policies, dress and behavior on the job, counter sales skills, telephone etiquette, and safety regulations.
(Grade or P/NP)
Recommended:Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP
ARTICULATION, MAJOR, and CERTIFICATION INFORMATION
Certificate Applicable Course
Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
|CSU GE:||Transfer Area|| ||Effective:||Inactive:
|IGETC:||Transfer Area|| ||Effective:||Inactive:
|CSU Transfer:||Transferable||Effective:||Fall 2002||Inactive:||Fall 2019
Upon successful completion of this course the student will be able to:
1. Locate, interpret and apply employer's workplace policies.
2. Differentiate between appropriate and inappropriate on the job behavior
3. Summarize legal issues at the workplace, including sexual harassment
4. Choose ethical courses of action.
5. Develop effective counter sales strategies for horticultural products
6. Demonstrate effective telephone communication techniques.
7. Develop effective communication techniques in order to project a
positive image and promote positive horticulture client relations.
8. Implement strategies for dealing with difficult people and conflict.
9. Use email, voice mail, intercom, 2-way radio, cell phone and facsimile,
and other communication equipment.
10. Deduce search topics and use the Internet for research on
11. Interpret and generate invoices, receipts, and other documents
associated with horticultural products and services.
12. Operate a variety of office machines, including cash register,
computer, adding machine, and credit card reader.
13. Calculate transactions and make change.
14. Interpret and apply OSHA rules and regulations.
15. Examine fundamental costs of business operation.
Topics and Scope
1. Professionalism in the horticultural workplace
a. Employer's policies
b. Timeliness, tardiness, and absenteeism
c. Client relations and customer communication
d. Dress for the job
e. Behavior on the job
1. Appropriate vs. inappropriate conversation and humor
2. Legal issues, sexual harassment
3. Cultural and societal issues, e.g., mental health, drug
and alcohol abuse
f. Use of vehicles and equipment
g. Workplace ethics
2. Counter sales skills for horticultural products and services
a. Telephone Etiquette
1. Competently handling incoming calls and or taking accurate
2. Identifying appropriate words and statements to effectively
communicate over the phone
3. Handling difficult callers
4. Making request calls
5. Making and handling complaints
b. Managing multiple customers
c. Reading and writing invoices, receipts and other documents
3. Office machine skills
a. Cash register operation and money handling
b. Credit card readers
c. Computer use
d. Adding machine
4. Safety rules and regulations
a. Employer training
5. Fundamental business operation
a. Employer costs and expenses relative to
employee tasks and performance
b. Wages, salaries, benefits
c. Supplies and materials
1. Written exercises
2. Experiential skill development
3. Role Playing
4. Problem Sets
Methods of Evaluation/Basis of Grade.
Representative Textbooks and Materials:
|Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.||Writing
5 - 15%
|Written homework, phone messages; invoices; scripts||
|Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.||Problem Solving
10 - 30%
|Homework problems, Quizzes, Exams||
|Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.||Skill Demonstrations
25 - 50%
|Class performances, Performance exams, Role playing.||
|Exams: All forms of formal testing, other than skill performance exams.||Exams
25 - 50%
|Multiple choice, True/false, Matching items, Completion||
|Other: Includes any assessment tools that do not logically fit into the above categories.||Other Category
10 - 20%
Instructor prepared handouts.