1/4/2025 9:23:34 PM	MSR 60 Course Outline as of Fall 1990	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  MSR 60	Title:  INTRO MED OFF PRAC
Full Title:  Introduction to Medical Office Practice
Last Reviewed:2/14/2022

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	3.00	Lecture Scheduled	3.00		17.5 max.	Lecture Scheduled	52.50
Minimum	1.00	Lab Scheduled	0		17.5 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	3.00			Contact Total	52.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  105.00

Total Student Learning Hours: 157.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly:  MSR 69

Catalog Description:

Consideration of the multiple functions performed by the medical secretary/receptionist: appointment scheduling; verbal, nonverbal, and written communication skills; record management including confidentiality; interpersonal skills. Focus is on the development of organizational and decision-making skills utilized by the Medical Secretary/Receptionist.

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for English 100A or equivalent.

Limits on Enrollment:

Schedule of Classes Information
Description:

Recomm: Eligibility for Engl 100A. Training in basic office skills for the medical secretary/receptionist. Communications, telephone, mail, scheduling, filing & records management. (Grade only)

(Grade Only)
Prerequisites:
Recommended:Eligibility for English 100A or equivalent.
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:	Transferable	Effective:	Fall 1987	Inactive:	Fall 2005
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Certificate Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

The students will:

1.  Describe the current functions, duties, and qualifications for a

   medical secretary/receptionist in a medical office.

2.  Analyze effective time management plans for the medical office with

   emphasis on job lists, calendar schedules, and desk organization.

3.  Demonstrate effective oral communication in a group setting.

4.  Identify verbal and nonverbal behaviors that promote positive

   communication and minimize communication barriers in a variety of

   patient care settings.

5.  Demonstrate three major listening skills in a simulated medical

   office situation.

6.  Analyze and compare positive and negative office climates and their

   effects on patient and staff interaction.

7.  Evaluate the effectiveness of various teaching strategies in

   assisting patient with insurance forms, medical office forms, and

   instructions.

8.  Demonstrate proficiency in telephone techniques in the medical

   office.

9.  Describe how to effectively greet a patient and to conduct the

   exit interview.

10. Describe methods that will reduce patient waiting time and minimize

   patient frustration.

11. State techniques for managing office, supplies, equipment, and

   medical library.

12. Describe guidelines for effective office record management.

13. State guidelines for organizing and maintaining a patient medical

   record.

14. Demonstrate ability to schedule appointments.

15. Describe the use of computers in the medical office.

16. Describe guidelines for medical office management that will

   promote a positive work environment.

Topics and Scope

1.  Occupational Orientation.

     A. Role of the MS/R - duties, qualifications.

     B. Potential positions for employment.

     C. Health care systems: Problems and current trends.

     D. Professional behavior and self-management.

2.  Communication with Patients and Staff.

     A. Guidelines to effective patient approaches.

     B. Understanding patients through empathy.

     C. Positive vs. negative office climate.

          1. guidelines for achieving positive work climate.

          2. effects of positive climate.

     D. Patient teaching - types and strategies.

     E. Telephone management.

          1. appropriate answering techniques.

          2. screening medical/non-medical calls.

          3. obtaining the correct message.

          4. placing outgoing calls.

          5. telephone equipment.

          6. processing the mail.

3.  Patient Reception.

     A. Greeting and exit interview with patient.

     B. Managing waiting time.

4.  Record Keeping.

     A. Organization and content of patient record.

     B. Correction guidelines.

     C. General principles of filing systems.

     D. Equipment and supply records.

     E. Coordinating the office library.

5.  Appointment Scheduling.

     A. Scheduling systems.

     B. Appointment guidelines.

     C. Handling unanticipated disruptions.

     D. Referrals to other facilities.

     E. Surgical schedules.

     F. Future appointments.

6.  Business Machines.

     A. Functions, maintenance, and repairs of various equipment.

     B. Computer systems.

          1. hardware components.

          2. business applications.

7.  Introduction to Managing the Medical Office.

     A. Management functions.

     B. Managing facilities and personnel.

Assignments:

1.  Give a five-minute oral presentation regarding an interview/visit

   to a local medical office.

2.  Outline material on the medical office library.

3.  Summarize an article from a journal pertaining to the medical health

   care system or any medical issue.

4.  Complete 8-15 word study questions in conjunction with a medical

   office tutorial on the IBM.

5.  Complete four-day appointment scheduling system.

6.  Write 10 phone messages taken from simulated phone conversations

   in the medical office.

7.  Read 10 pages per week from required chapters in the text.

8.  Complete writing assignments on 18-25 review questions from text

   chapters and 2-4 application exercises and 1-4 case study problems.

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 30 - 40%
Written homework, Reading reports, Essay exams
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 15 - 20%
Homework problems
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 0 - 0%
None
Exams: All forms of formal testing, other than skill performance exams.		Exams 35 - 50%
Multiple choice, True/false, Matching items, Completion
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 0 - 0%
None

Representative Textbooks and Materials:

MEDICAL OFFICE ADMINISTRATIVE PROCEDURES by Frew and Frew. F.A. Davis

Co., Philadelphia, 1989.

WORKBOOK FOR MEDICAL OFFICE ADMINISTRATIVE PROCEDURES by Frew and Lilly.

F.A. Davis Co., Philadelphia, 1989.

Print PDF