1/15/2025 4:04:01 AM	PHARM 154A Course Outline as of Fall 2007	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  PHARM 154A	Title:  RETAIL CLINICAL 1
Full Title:  Retail Clinical 1
Last Reviewed:12/12/2023

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	1.00	Lecture Scheduled	0		17.5 max.	Lecture Scheduled	0
Minimum	1.00	Lab Scheduled	0		17.5 min.	Lab Scheduled	0
		Contact DHR	3.50			Contact DHR	61.25
		Contact Total	3.50			Contact Total	61.25
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  0.00

Total Student Learning Hours: 61.25

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

The practice, in outpatient environment, of pharmacy technician skills developed in didactic and laboratory training. Activities will be performed by the student and evaluated by a supervising licensed pharmacist.

Prerequisites/Corequisites:
Course Completion or Current Enrollment in PHT 150 ( or PHARM 150)

Recommended Preparation:

Limits on Enrollment:

Schedule of Classes Information
Description:

The practice, in an outpatient environment, of pharmacy technician skills developed in didactic and laboratory training.  Activities will be performed by the student and evaluated by a supervising licensed pharmacist.

(Grade Only)
Prerequisites:Course Completion or Current Enrollment in PHT 150 ( or PHARM 150)
Recommended:
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Certificate Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon successful completion of this course the student will be able to:

1. Describe the structure and apply procedures of the pharmacy.

2. Effectively interview patients, their representatives, or their

  care-givers to collect pertinent information for use by the

  pharmacist.

3. Apply basic computer skills at a retail pharmacy counter.

4. Apply procedures for obtaining refills on prescriptions that have

  no refills.

5. Correctly operate a cash register to ring up pharmacy counter

  purchases.

6. Apply legal and ethical guidelines for safeguarding the

  confidentiality of patient information.

7. Employ effective strategies for communicating with patients who are

  non-English speakers, or who are impaired.

8. Maintain personal hygiene, self-control, a dress code, and decorum.

9. Make use of interpersonal and communication skills to effectively

  manage working relationships.

Topics and Scope

I.    Pharmacy procedures

     A. Use of cash register

     B. Flow of the pharmacy

     C. Drop-off and pick-up procedures for prescriptions

     D. Telephone procedures

     E. Over the Counter (OTC) products

II.   Patient-Pharmacy interaction

     A. Counseling

     B. Method of payment

     C. Verify third-party coverage, electronically or by telephone

     D. Interpersonal

III.  Computerized prescription filling

     A. New prescriptions

     B. Refill prescriptions

     C. Record patient information

     D. Generate labels

     E. Printing profiles

     F. Patient, doctor, drug, price, and interaction screens

IV.   Prescription refill when no refill is allowed

     A. Transfer information to doctor's office

     B. Obtain information from doctor's office

     C. Procedures for faxing information

V.    Operating a cash register

     A. Determine method of payment (cash, check, charge)

     B. Taxable and non-taxable items

     C. Listening/communication skills

     D. Return policies and refunds

     E. Voids

     F. Documentation of third-party sales

VI.   Confidentiality of patient information

VII.  Dealing with impaired patients

     A. Hearing impaired

     B. Sight impaired

     C. Speed impediments

     D. Developmentally disabled

     E. Physically disabled

VIII. Personal hygiene, dress code, and decorum

IX.   Interpersonal relationships.

Assignments:

1. Observe and follow instructions of the licensed pharmacist preceptor

  while on clinical rotation at the assigned pharmacy site.

2. Complete 8 clinical rotation reports signed off by site preceptor.

3. Complete checklist as listed in Pharmacy Technician competency handbook

  signed off by site preceptor.

4. Complete one written documentation critique of the retail clinical

  site.

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 30 - 40%
Written homework, Clinical reports, Documentation critique
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 0 - 0%
None
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 50 - 60%
Competency checkoffs
Exams: All forms of formal testing, other than skill performance exams.		Exams 5 - 10%
Multiple choice
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 5 - 10%
Participation, documentation

Representative Textbooks and Materials:

Course Syllabus.

Instructor prepared handouts.

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