12/21/2024 5:40:18 PM	DIET 52 Course Outline as of Fall 2020	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  DIET 52	Title:  MGT TRAINING TECH
Full Title:  Management Training Techniques
Last Reviewed:10/25/2021

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	2.00	Lecture Scheduled	2.00		17.5 max.	Lecture Scheduled	35.00
Minimum	2.00	Lab Scheduled	0		6 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	2.00			Contact Total	35.00
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  70.00

Total Student Learning Hours: 105.00

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

Supervisorial responsibilities with emphasis on managing a food service operation, including interviewing, hiring, training, scheduling, and evaluating employees; using foodservice performance metrics to manage an operating budget; and preparing operation for review by regulatory inspectors.

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100 or equivalent

Limits on Enrollment:

Schedule of Classes Information
Description:

Supervisorial responsibilities with emphasis on managing a food service operation, including interviewing, hiring, training, scheduling, and evaluating employees; using foodservice performance metrics to manage an operating budget; and preparing operation for review by regulatory inspectors.

(Grade Only)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100 or equivalent
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:	Transferable	Effective:	Fall 1981	Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Both Certificate and Major Applicable

COURSE CONTENT

Student Learning Outcomes:
At the conclusion of this course, the student should be able to:

1. Apply principals of human resource management best practices involving interviewing, hiring, onboarding, training, scheduling, evaluating, disciplining and motivating employees.

2. Qualify to take the national credentialing exam for Certified Dietary Managers, administered by the Association of Nutrition and Foodservice Professionals or the Registration Exam for Dietetic Technicians, administered by the Commission on Dietetic Registration.

 

Objectives:

Students will be able to:

1.   Compare and contrast different management styles.

2.   Use an organizational chart to describe the lines of authority and levels of responsibility for a

      given organization.

3.   Identify job functions for food service positions in a quantity food production operation.

4.   Design management strategies to motivate employees.

5.   Compose an effective policy and procedure for food service operation.

6.   Develop an effective employee schedule.

7.   Create and present an in-service training session, including documentation.

8.   Analyze a budget.

9.   Compose a job description.

10. Create a Quality Assurance Performance Improvement (QAPI) plan and report.

11. Identify and apply legal limits in the interview and hiring process.

12. Identify sexual harassment and substance abuse, and determine the appropriate course of

      action for working with affected employees.

13. Prepare and deliver a performance evaluation, including a plan for disciplinary action.

14. Identify and apply local, state, and federal regulations related to food service in healthcare

      facilities.

15. Describe the records required by various regulatory agencies, such as menus, temperature

      logs and cooling logs.

Topics and Scope

I. Management Overview

    A. Role of the manager

    B. Management styles

    C. Organizational chart - lines of authority and responsibility

    D. Professionalism and business etiquette

II. Communication

    A. Conducting a meeting

    B. Upward, downward, lateral communication

    C. Conflict Management

III. Training Employees

    A. in-service training

    B. maintenance of training records

IV. Policies and Procedures

V.  Managing Staff

    A. Employee scheduling

    B. Motivation, team building, empowerment

    C. Working with a diverse staff

    D. Performance evaluation

     E. Sexual harassment and substance abuse

VI. Quality Management Process

     A. Standards of quality, quality audits

    B. QAPI plan

VII. Federal, State and Local Regulations for Healthcare Foodservice Operations

    A. Centers for Medicare and Medicaid Services (CMS), the State Operations Manual; The

         Joint Commission (TJC) California Department of Public Health (CDPH) -Title 22;

         County of Sonoma Department of Health Services Food Facility Inspection/Cal Code

     B. Inspection/survey process

VIII. Staffing

    A. Full time equivalents

    B. Job description

    C. Federal and State Labor and Employment Laws

    D. Workers Compensation, Unemployment Compensation

    E. Exempt and non-exempt employees

    F. Recruiting, interviewing and hiring

    G. Turnover rate

IX. Productivity

    A. Measure of productivity

    B. Benchmarking

X. Manage Operating Budget

    A. Calculate food and labor costs

    B. Food cost per patient day

    C. Meal equivalents

    D. Gross revenue, net revenue, break even point

    E. Pricing menu items

    F. Cost containment

XI. Labor Unions

Assignments:

1. Create an in-service training and present it to the class

2. Written policy and procedure assignments

3. QAPI Plan

4. Written job description and employee schedule

5. Budget analysis and assessment project

6. Reading of approximately 10 pages per week

7. Exam(s) (1-2) and final exam

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 20 - 40%
Policy and procedure assignments, job description and employee schedule assignments
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 10 - 20%
Employee schedule, budget analysis and assessment project, QAPI plan
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 5 - 10%
In-service presentation
Exams: All forms of formal testing, other than skill performance exams.		Exams 40 - 60%
Exam(s), Final Exam
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 5 - 10%
Participation

Representative Textbooks and Materials:

Foodservice Management by Design. 2nd ed. Ledvold, Dee and Salisbury, Kristi. Association of Nutrition and Foodservice Professionals. 2018

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