12/26/2024 2:29:09 PM	DNA 68 Course Outline as of Fall 1981	New Course (First Version)
CATALOG INFORMATION
Discipline and Nbr:  DNA 68	Title:  DENTAL OFFICE MGT
Full Title:  Dental Office Management
Last Reviewed:4/12/2021

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	2.00	Lecture Scheduled	2.00		17.5 max.	Lecture Scheduled	35.00
Minimum	2.00	Lab Scheduled	0		17.5 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	2.00			Contact Total	35.00
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  70.00

Total Student Learning Hours: 105.00

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

Instruction in the non-clinical functions which dental assistants are required to perform with emphasis on: financial arrangements, collection techniques, completing insurance forms, and maintaining current insurance records, office mail, dental office computer systems, group practice, inventory, marketing, purchasing, payroll, tax records, disbursements, and petty cash.  Students will learn the Dental Mac integrated record system.

Prerequisites/Corequisites:
DNA 60

Recommended Preparation:
Eligibility for English 100A, 104 or 1A or equivalent

Limits on Enrollment:

Schedule of Classes Information
Description:

Instruction in the non-clinical functions which dental assistants are required to perform; students will learn the Dental Mac integrated record system.

(Grade Only)
Prerequisites:DNA 60
Recommended:Eligibility for English 100A, 104 or 1A or equivalent
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:	Transferable	Effective:	Fall 1981	Inactive:	Fall 2021
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Certificate Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

1.  Successfully interact, in a mock dental office situation, with

   patients in person-to-person contacts and when generating or receiving

   telephone calls

2.  Demonstrate basic knowledge of the elements for effective appointment

   control and maintain records associated with scheduling

3.  Prepare complete, accurate patient records and maintain them

4.  Write appropriate business letters

5.  Maintain an accurate filing system

6.  Describe an efficient and effective patient recall system

7.  Prepare and process dental insurance forms accurately, both manually

   and electronically

8.  Develop a personal job resume

9.  Demonstrate job interview skills

Topics and Scope

I.   Accounts Payable

    A.  Bookkeeping Fundamentals

    B.  Recording Charges and Payments

    C.  Computer Systems

II.  Financial Arrangements

    A.  Methods of Payment

        1.  Cash

        2.  Statements

        3.  Divided plans

        4.  Credit cards

III. Collections

    A.  Collection Letters

    B.  Collection Telephone Calls

    C.  Collection Agencies

IV.  Dental Health Insurance

    A.  Types of Coverage

    B.  Usual, Customary, and Reasonable Fees

    C.  Coinsurance

    D.  Deductibles

V.   Processing Insurance Claims

    A.  Manual

    B.  Computer Generated

VI.  Computer Use in Dental Offices

    A.  Keyboard Usage

    B.  Record Keeping Systems

    C.  Integrated Systems

VII. Marketing Techniques in Dentistry

VIII.Employment

    A.  Opportunities

    B.  The Resume

    C.  The Interview

    D.  Follow-up

Assignments:

Reading assignments in texts and course syllabus

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 0 - 0%
None
This is a degree applicable course but assessment tools based on writing are not included because problem solving assessments and skill demonstrations are more appropriate for this course.
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 30 - 75%
Homework problems, Field work, Lab reports, Quizzes, Exams
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 15 - 50%
Class performances, Field work, Performance exams
Exams: All forms of formal testing, other than skill performance exams.		Exams 10 - 20%
Multiple choice, True/false, Matching items, Completion
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 0 - 0%
None

Representative Textbooks and Materials:

Torres, H. & Ehrlich, A. Modern Dental Assisting. 4th Ed. W.B. Saunders,

 1991

Chasteen, J. Essentials of Clinical Dental Assisting. 4th Ed. Mosby, 1991

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