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Students will:
1. Use audience assessment techniques
2. Proofread and edit problematic memos
3. Practice rewriting memos for increased effectiveness
4. Utilize various. and how to use them
5. Write a memo that delivers bad news
6. Write a persuasive memo
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1. Audience assessment techniques
a. Identify audience of memo
b. Identify how to appeal to audience
2. Learn how to proofread and edit problematic memos
a. Identify and correct grammatical errors
b. Identify and correct spelling errors
c. Improve sentence structure
d. Assess and improve tone
3. Practice rewriting memos for increased effectiveness
a. Identify goal of memo or letter
b. Improve clarity of goal for audience
c. Improve tone to appeal to audience
4. Learn various language techniques and how to use them
a. Identify uses for concrete language
b. Identify uses for ambiguous language
c. Identify and avoid jargon, cliches, redundancies, slang
5. Writing the memo that delivers bad news
a. Identify problem to be addressed
b. Identify needs of audience
c. Use techniques to deliver bad news effectively
6. Writing the persuasive memo
a. Identify the goal of the memo
b. Identify goals of the audience
c. Use techniques to address audience persuasively
| Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing. | Writing
30 - 60% |
| Written homework, Email communications | |
| Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills. | Problem Solving
10 - 50% |
| Homework problems, Quizzes, Exams | |
| Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams. | Skill Demonstrations
10 - 40% |
| Class performances, Performance exams | |
| Exams: All forms of formal testing, other than skill performance exams. | Exams
10 - 30% |
| Multiple choice, True/false, Matching items | |
| Other: Includes any assessment tools that do not logically fit into the above categories. | Other Category
10 - 30% |
| Attendance in class; participation in class activities. | |
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Better Business Writing, Susan Brock, Crisp Publications, 1999
