12/26/2024 6:58:52 AM	BOT 154 Course Outline as of Fall 2016	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  BOT 154	Title:  OFFICE PROCEDURES
Full Title:  Office Procedures
Last Reviewed:2/8/2021

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	3.00	Lecture Scheduled	3.00		17.5 max.	Lecture Scheduled	52.50
Minimum	3.00	Lab Scheduled	0		6 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	3.00			Contact Total	52.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  105.00

Total Student Learning Hours: 157.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

This course simulates an office environment. Administrative and soft skills needed to function as a productive and valuable member of an office team are featured.  Topics include managing resources, file and records management, telephone techniques, processing and mailing options, travel arrangements, and other administrative tasks. In addition, many facets of business etiquette are covered.

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description:

This course simulates an office environment. Administrative and soft skills needed to function as a productive and valuable member of an office team are featured.  Topics include managing resources, file and records management, telephone techniques, processing and mailing options, travel arrangements, and other administrative tasks. In addition, many facets of business etiquette are covered.

(Grade Only)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Major Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of the class, students will be able to:

1. List common duties/tasks of the administrative assistant.

2. Identify the various elements of business etiquette.

3. Develop and effectively use time management systems.

4. Explain office space organization and management methods.

5. Compare various leadership theories, styles, and traits.

6. Identify the many opportunities to use effective customer service skills.

7. Compose and process business correspondence.

8. Organize and store business paper and electronic records.

9. Plan business trips both domestic and international.

10. Prepare a personal inventory of the soft skills developed as part of your current training.

Topics and Scope

Topics and Scope

1. Constantly Changing Workplace

    A. The dynamic workplace

    B. Workplace organization

    C. Administrative professional qualifications

2. Professional Image

    A. "Seasons" and color palette

    B. Characteristics of a professional

    C. Professional look

    D. Business etiquette

3. Workplace Environment

    A. Workplace team

    B. Diversity

    C. Productive communication

4. Managing Work Time, Time Management Systems, and Other Resources

    A. Self-management concepts

    B. Working efficiently and effectively

    C. Work station and supplies

    D. Stress management

5. Ethical Theories and Behaviors

    A. Ethical Decisions

    B. Characteristics demonstrating ethical behaviors

6. Leadership

    A. Theories

    B. Styles

    C. Traits

7. Customer Service

    A. Skills

    B. Strategies

    C. Handling difficult situations focusing on problem solving

8. Written Communications

    A. Communications model

    B. Steps of writing

    C. Effective message

    D. Guides for email, letters, memos, and reports

    E. Technology issues, implications, and etiquette

9. Verbal Communications

    A. Nonverbal impact on written communications

    B. Telephone

    C. Presentations

10. Managing Records

     A. Physical records

    B. ARMA rules

    C. Storage systems

    D. Retention, transfer, and disposal

    E. Electronic records

11. Projects, Meetings, and Event Planning

    A. Effective Meetings

    B. Pre- and post-planning including agenda and minutes

12. Travel Arrangements

    A. Domestic

    B. International

    C. Organizational procedures

13. Mail

    A. Services

    B. Incoming and outgoing procedures

14. Photocopying

    A. Master colors

    B. Equipment features

15. Administrative professional qualifications

    A. Necessary Skills

         1. SCANS (Secretary's Commission on Achieving Necessary Skills from the US Department of Labor)

         2. Soft skills

         3. Inventory, development, and ownership

    B. Learning to learn

    C. Commitment to continual learning

Assignments:

1.  Weekly reading assignments of 30-40 pages from textbook and additional resources.

2.  End-of-chapter knowledge assessments (tests).

3.  Completion of approximately 20 projects integrating and applying knowledge gained from chapters and additional resources.

4.  Develop and use time and project management skills to effectively manage workload completing written activities and projects on time.

5.  Project and activity presentations.

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 25 - 35%
Written activities
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 30 - 40%
Project management and time management activities
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 20 - 40%
Activities and project presentation
Exams: All forms of formal testing, other than skill performance exams.		Exams 5 - 15%
End of chapter assessments
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 0 - 0%
None

Representative Textbooks and Materials:

Procedures and Theory for Administrative Professionals, by Stulz, et. al., 7th Edition, South-Western, Cengage Learning, 2013

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