|6/2/2023 4:07:03 AM||
|Discipline and Nbr:
ONE-ON-ONE MGMT COMM||
One-on-One Management Communication
|Units||Course Hours per Week|| ||Nbr of Weeks||Course Hours Total
|Maximum||1.00||Lecture Scheduled||1.00||17.5 max.||Lecture Scheduled||17.50
|Minimum||1.00||Lab Scheduled||0||2 min.||Lab Scheduled||0
| ||Contact DHR||0|| ||Contact DHR||0
| ||Contact Total||1.00|| ||Contact Total||17.50
| ||Non-contact DHR||0|| ||Non-contact DHR Total||0
Title 5 Category:
AA Degree Applicable
Grade or P/NP
00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:
| ||Total Out of Class Hours: 35.00||Total Student Learning Hours: 52.50||
Examine communication models to understand the communication process. Incorporate techniques to create messages to clearly express ideas and provide feedback. Develop leadership skills to communicate effectively to solve problems and accomplish tasks.
Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Schedule of Classes Information
Examine communication models to understand the communication process. Incorporate techniques to create messages to clearly express ideas and provide feedback. Develop
leadership skills to communicate effectively to solve problems and accomplish tasks.
(Grade or P/NP)
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP
ARTICULATION, MAJOR, and CERTIFICATION INFORMATION
Certificate Applicable Course
Student Learning Outcomes:
At the conclusion of this course, the student should be able to:
|CSU GE:||Transfer Area|| ||Effective:||Inactive:
|IGETC:||Transfer Area|| ||Effective:||Inactive:
|CSU Transfer:||Transferable||Effective:||Fall 1998||Inactive:||
1. Recognize effective messages based on sending and receiving communication skills.
2. Summarize one-on-one management communication techniques in a business environment.
Upon completion of the course, students will be able to:
1. Diagram the one-on-one management communication process.
2. Identify effective mediums for delivery of the message for varying situations.
3. Identify possible barriers to communication and reasons for breakdown .
4. Determine factors that influence and impact communication, such as values, culture, gender and generational differences.
5. Determine primary communication style of self; demonstrate the style flexing technique for varying communication styles and situations.
6. Identify and demonstrate effective non-verbal and verbal techniques.
7. Distinguish between traditional assertiveness communication stances and determine most effective stance for various situations.
8. Distinguish between types of effective listening techniques and determine most effective listening technique for various situations.
9. Demonstrate communication techniques for providing constructive feedback.
10. Demonstrate communication techniques for asking questions, answering questions, giving instructions, giving praise, and giving and receiving criticism.
Topics and Scope
1. One-on-one communication process
a. Sender / Receiver
b. Encoding / Decoding
c. Filters / Noise
d. External / Internal Barriers
f. Medium or Channel
2. Factors that influence and impact communication
a. Channel or Medium Selection
b. External Interferences
c. Internal Interferences
d. Generational Differences
e. Individualist vs. Collectivist Differences
f. Direct vs. Indirect Differences
g. Gender Differences
h. Motivational Differences
i. Position or Power Differences
j. Internal or External Value Conflicts
3. Communication style of the listener(s)
a. Individual communication style
b. Communication styles of others
c. Sstyle flexing
4. Non-verbal delivery techniques
a. Non-verbal body postures
b. Eye contact and facial expression
c. Hand gestures and body postures
5. Effective verbal delivery techniques
a. Voice tone and projection
b. Pacing and pausing
c. Voice inflection
d. Telephone techniques
6. Verbal communication techniques
a. Communication stances
b. Positive reinforcement
c. "I" messages
d. Broken record technique
e. DESC method (Describe / Express / Specify / Consequences)
f. Self-disclosure technique
7. Listening skills
a. Reflective listening
b. Responsive listening
c. Active listening
d. Passive listening
8. Constructive feedback techniques
9. Techniques for conveying or generating information
a. Techniques for asking and answering questions
b. Giving instructions
c. Praising employees
d. Giving and receiving criticism
e. Basic decision making model
1. Reading 20 - 60 pages for the course
2. Written homework and in-class assignments and workbook and/or textbook activities
3. Self-evaluation inventory
4. Demonstration of specific communication techniques
5. 0-3 Exams including final
6. Participation in large and small groups and interactive topical discussions
Methods of Evaluation/Basis of Grade.
Representative Textbooks and Materials:
|Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.||Writing
30 - 35%
|Written homework and in-class written assignments, workbook and/or textbook activities||
|Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.||Problem Solving
10 - 30%
|Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.||Skill Demonstrations
15 - 25%
|Demonstration of communication techniques||
|Exams: All forms of formal testing, other than skill performance exams.||Exams
0 - 10%
|0-3 exams including final||
|Other: Includes any assessment tools that do not logically fit into the above categories.||Other Category
25 - 35%
|Participation in large and small groups; interactive discussions||
Communicate! by Kathleen S. Verderber, Thomson Wadsworth Publishing, 14th ed. 2014.
An Experiental Approach to Organization Development, Eighth Edition, 2011.
by Donald R. Brown and Donald Harvey.
Instructor prepared materials.