5/13/2025 2:50:16 AM	BOT 154.7 Course Outline as of Spring 2012	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  BOT 154.7	Title:  COMMUNICATING W/ PEOPLE
Full Title:  Communicating with People
Last Reviewed:9/19/2011

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	.50	Lecture Scheduled	.50		17.5 max.	Lecture Scheduled	8.75
Minimum	.50	Lab Scheduled	0		2 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	.50			Contact Total	8.75
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  17.50

Total Student Learning Hours: 26.25

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

This course is designed to introduce participants to key elements in communication.  Topics will include verbal and non-verbal communication as well as listening skills.  Emphasis will be placed on communication within business organizations, such as effectively communicating with internal and external customers.  

Prerequisites/Corequisites:

Recommended Preparation:

Limits on Enrollment:

Schedule of Classes Information
Description:

This course is designed to introduce participants to key elements in communication.  Topics will include verbal and non-verbal communication as well as listening skills.  Emphasis will be placed on communication within business organizations, such as effectively communicating with internal and external customers.

(Grade or P/NP)
Prerequisites:
Recommended:
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Not Certificate/Major Applicable

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of this course, students will be able to:

1.  Use active listening skills.

2.  Recognize and apply barriers to effective communication.

3.  Recognize non-verbal communication.

4.  Refine spoken communications for improved customer relations.

5.  Effectively communicate on the telephone with clientele.

6.  Conduct as well as help support productive and meaningful meetings.  

Topics and Scope

1.  Components of the communication process model

2.  Methods of communication:  verbal and non-verbal

3.  Barriers to effective communication

4.  Improving communication skills

5.  Listening skills

6.  Telephone communication

7.  Conducting meetings

8.  Productively participating in meetings

Assignments:

1.  Two to three written assignments of case studies or scenarios

2.  Team role plays or projects

3.  Three multiple choice or short answer quizzes

4.  Participation in class discussion

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 10 - 45%
Written homework; case studies
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 0 - 0%
None
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 20 - 40%
Team role plays
Exams: All forms of formal testing, other than skill performance exams.		Exams 10 - 30%
Tests to include multiple choice, true/false, matching items
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 15 - 20%
Attendance and participation

Representative Textbooks and Materials:

Instructor prepared materials

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