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Upon completion of this course, students will be able to:
1. Describe interpersonal communication.
2. Analyze the relationship between perception and communication.
3. Describe how the "self-concept" is multidimensional when communicating.
4. Explain the cultural and gender elements of communication.
5. Explain the correlation between emotions and communication.
6. Analyze the importance of verbal and nonverbal skills in communication.
7. Recognize patterns of conversation and communication style.
8. Identify listening and responding skills for improving communication.
9. Compare and contrast conflict management styles and interpersonal conflict.
10. Differentiate between relationships of choice and relationships of circumstance.
11. Describe how to manage relational expectations.
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1. Introduction to Interpersonal Relations
a. Characteristics of Personal Relationships
b. Principles of Interpersonal Communication
c. Interpersonal Communication Myths
d. Patterns and Variations of Communication
2. Interpersonal Communication and Perception
a. Understanding Interpersonal Perception
b. How We Form Impressions of Others
c. Barriers to Accurate Interpersonal Perception
d. How to Improve Interpersonal Perception Skills
3. The Self-Concept and Communication
a. The Formation and Development of the Self-Concept
b. Characteristics and Components of the Self-Concept
c. Defensiveness and Non-defensive Reactions
d. Overcoming Communication Challenges: Inflated Self-Esteem
4. Interpersonal Communication and Diversity
a. Understanding Others: Adapting to Differences
b. Stereotyping and Prejudice
c. Barriers to Effective Intercultural Communication
d. Improving Intercultural Communication Competence
5. Emotion and Communication
a. The Importance of Understanding Emotions and Communication
b. Emotions and Physiology
c. Types of Emotions
d. Managing Our Emotions
6. Verbal and Nonverbal Communication
a. Interpersonal Communication Motives and Verbal Communication
b. Skills for Improving Verbal and Nonverbal Communication
c. The Challenge of Interpreting Nonverbal Messages
d. Overcoming Communication Challenges
7. Conversation and Communication Style
a. Studying Conversation and Engaging in Conversational Analysis
b. Conversation, Communication, Apprehension, and Motivation
c. Skills of Competent Conversationalists
d. Overcoming Conversational Dilemmas
8. Listening and Confirming Responses
a. Listening Defined
b. Stages in the Listening Process
c. Types of Confirming Responses
d. Enhancing Listening Comprehension and Responding Skills
9. Conflict Management Skills
a. Conflict Defined: Myths, Types, and Styles
b. Conflict and Power
c. Managing Anger
d. Setting Boundaries with Assertive Communication
10. Understanding Interpersonal Relationships
a. Characteristics of Personal Relationships
b. Theoretical Perspectives and Models of Relational Development
c. Stages of Interpersonal Relationship Development
d. Skills in the Life Cycle of a Relationship
11. Managing Relationship Challenges
a. Violations of Relational Expectations and Failures
b. Deception, Jealousy, and Obsessive Intrusion
c. De-Escalation and Termination of Relationships
d. Skills and Strategies for Managing Relationships
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Interpersonal Communication and Human Relationships. Knapp, Mark L. and Vangelisti, Anita L. Pearson, Allyn and Bacon: 2009.
Interpersonal Communication: Competence and Contexts. Lane, Shelley D. Pearson, Allyn and Bacon: 2010.
Interpersonal Communication: Relating to Others. Beebe, Steven A., Beebe, Susan J., and Redmond, Mark V. Pearson: 2011.