Untitled document
I. Prescription pricing in the retail setting
A. Medication cost
B. Professional/dispensing fee
C. Mark-up
D. Percent Mark-up
E. Overhead
F. Turnover
G. Depreciation
II. Understanding the National Drug Code
III. Purchase orders and the invoices for pharmaceuticals, devices, and supplies
A. Procedures for purchasing
B. The "Want Book," shelf stickers and product list
C. Suppliers
D. Receiving goods and verifying specifications
E. Maintenance of inventory
F. Lab Activities
1. Preparing purchase orders and invoices
2. Receiving and handling procedures
3. Stocking goods
IV. Discounts
A. Cash discounts
B. Trade discounts
V. Returns, Policies and procedures for outdates, recalls, damaged goods
A. Adulterated drugs and devices
B. Misbranded drugs and devices
VI. Materials Safety Data Sheets
VII. Transfer of Schedule II Controlled Substances among registrants
A. Registrants
B. Drug Enforcement Agency Form 222 - execution and record keeping
VIII. Transfer of Schedule III, IV, and V Controlled Substances
IX. Lab Activities
A. Record keeping for Controlled Substances and prescription filing methods
B. Maintaining Controlled Substances records
C. Prescription filing
X. Patient Information and Patient Package Inserts
XI. Omnibus Budget Reconciliation Act of 1990
XII. Special procedures and documentation for investigational drugs
XIII. Third party billing
A. Definitions and terminology
B. Information required for third party billing
C. Cost control methods
1. Brand vs. generic
2. Dispense-as-written codes
3. Quantity limits
4. Refill intervals
5. Age restrictions
6. Dollar amounts
7. Formulary vs. non-formulary
8. Point of sale
D. Third Party payers
1. Blue Cross-Blue Shield
2. Other common providers
3. Co-pay procedures and record keeping
4. Handling rejects
5. Civilian Health and Medical Program of the Uniformed Services/Civilian Health and Medical Program of the Veterans Administration
6. Workman's Compensation
7. MediCAL
a) Coverage - eligibility
b) Lab: Third Party insurance claims and forms. Formulary usage. Recording sales. Treatment Authorization Requests.
c) Charge-back and reject summary reports and patient profiles.
XIV. Computerized dispensing software
A. General computer functions
B. Computer codes unique to pharmacy
C. Enter and retrieve data
D. Verifying Third Party coverage
E. Lab Activities: Utilize pharmacy computer database system to enter and retrieve accurate data, generate labels and patient information
XV. Technician functions in assisting pharmacist in improving pharmaceutical care
A. Customer services
B. Ethics
C. Communicating clearly orally and in writing
D. Compassion
E. Confidentiality
F. Dependability
G. Problem-solving
H. Role-playing with customer service and problem solving
Untitled document
1. Practice customer communication skills utilizing handouts for:
a. sales
b. sample purchase orders
c. private medical, state, and federal medical billing forms
d. third party claim forms
2. Ten pages of reading per week.
3. Answer questions at the end of each chapter on calculating the charge for prescriptions based on cost of drug and professional fee.
4. Learn 10-20 brand/generic drug names and their usage per week.
5. Create patient profiles.
6. Weekly quizzes, 2 midterms, final exam.
Untitled document
The Pharmacy Technician, 3rd ed. Morton Publishing, 2007.
Davis's Drug Guide for Nurses, 2008, 11th ed., F.A. Davis Company, Philadelphia, PA