12/21/2024 5:27:22 PM	CUL 256.10 Course Outline as of Fall 2009	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  CUL 256.10	Title:  RESTAURANT OPERATIONS
Full Title:  Restaurant Operations
Last Reviewed:1/27/2020

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	3.00	Lecture Scheduled	3.00		17.5 max.	Lecture Scheduled	52.50
Minimum	3.00	Lab Scheduled	0		8 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	3.00			Contact Total	52.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  105.00

Total Student Learning Hours: 157.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:  HOSP256.10
Formerly: 

Catalog Description:

Theories and practices for restaurant management, including restaurant finances, cost control, menu development, human resources and legal issues, guest service essentials, hiring, training, supervision, and alcoholic beverage service and standards.

Prerequisites/Corequisites:

Recommended Preparation:
Course eligibility for ENGL 100 or ESL 100 AND MATH 150A

Limits on Enrollment:

Schedule of Classes Information
Description:

Theories and practices for restaurant management, including restaurant finances, cost control, menu development, human resources and legal issues, guest service essentials, hiring, training, supervision, and alcoholic beverage service and standards.

(Grade Only)
Prerequisites:
Recommended:Course eligibility for ENGL 100 or ESL 100 AND MATH 150A
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Both Certificate and Major Applicable

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of this course, the student will be able to:

1. Evaluate a restaurant's concept to determine potential for success or failure.

2. Create and price a menu for profitability.

3. Identify key factors, including customer demographics, location and menu design, in designing a restaurant kitchen and dining room.

4. Create a realistic budget for a restaurant given specific criteria.

5. Project food and beverage sales and expenses on a daily, monthly and annual basis.

6. Implement methods to increase employee productivity in the kitchen and the dining room.

7. Manage a dining room to achieve maximum levels of service, efficiency and revenue.

8. Select appropriate kitchen equipment and supplies.

9. Implement effective cash and credit handling procedures.

10. Create a profit and loss statement.

11. Describe the roles of a restaurant manager.

12. Implement proper labor cost controls through effective hiring and scheduling methods.

13. Ensure that all government tax laws and regulations are adhered to.

14. Apply for an ABC (Alcoholic Beverage Control) license and satisfy all laws pertaining to the sales and service of alcoholic beverages.

15. Establish an employee training program.

16. Develop a productive work environment using effective leadership and supervision strategies.

17. Implement effective guest service procedures.

Topics and Scope

I. Introduction

 A. The food service industry

 B. Industry trends

 C. Why restaurants fail

 D. Success factors

   1. Right concept

   2. Execution

   3. Service

   4. Meeting customer expectations

II. Pricing and Designing the Menu

 A. Importance of the menu

 B. Menu types

 C. Menu pricing

 D. Pricing methods

 E. Menu analysis and measuring menu strength

 F. Menu design and layout

 G. Developing the menu for profit

III. The Physical Facility

 A. Front of the house

   1. Layout

   2. Atmosphere

 B.  Back of the house: workplace design

 C. Sanitation and food safety

IV. Kitchen Equipment and Interiors

 A. Equipment selection

   1. Materials used

   2. Energy sources

   3. Specifications

 B. Equipment types

   1. Dry heat cooking equipment

   2. Steam equipment

   3. Fryers

   4. Small equipment

   5. Dishwashers

   6. Refrigeration equipment

 C. Interior surfaces

 D. Equipment maintenance

 E. Energy management

V. Financial Operations

 A. Budgeting and controlling costs

  1. Forecasting sales

  2. Budgeting costs

  3. Gross profit

  4. Controllable expenses

  5. Productivity analysis and cost control

  6. Seat turnover

  7. Controlling theft and accidental loss

  8. Guest check and cash control

  9. Cash control without cashiers

 B. Financial management

  1. Uniform system of accounts for restaurants

  2. Break-even point analysis

  3. Cash flow budgeting

  4. Payroll costs

C. Structure and analysis of labor

   1. Labor cost management

   2. Task and job analysis

      a. Jobs

      b. Positions

      c. Scheduling

D. Inventory management

   1. Purchasing

   2. Receiving

   3. Storage

   4. Collaborating with chef

VI. Laws and Regulations Affecting Restaurants

 A. Local, state and federal taxes

 B. Federal and California laws governing employment

 C. Legal aspects of contract services

 D. Discharging employees

 E. Reporting of tips to the Internal Revenue Service

 F. Wage and hour audit

VII. Bar and Beverages

 A. Alcoholic beverage licenses

 B. How to apply for a license

 C. Overview of Alcoholic Beverage Control (ABC)

 D. Third-party liability

VIII. Human Resources and Legal Issues

 A. Regulatory environment: Equal employment opportunity

   1. Federal laws

   2. Bona Fide Occupational Qualification (BFOQ)

   3. Sexual harassment

   4. Affirmative action

 B. Staffing the Restaurant

   1. Recruitment

   2. Selection

   3. Job descriptions

 C. The hiring process

   1. Interviewing

     a. Questions to avoid on the application form and during the

        interview

     b. Multiple employment interview

   2. Telephone references

   3. Background investigation

 D. Personnel selection

   1. Employment testing

   2. Substance abuse screening

   3. Pre-employment physicals and drug examinations

 E. Employment of minors

 F. Employment of undocumented workers

IX. Supervision and Leadership

 A. Employee training and development

   1. The need for a system and training

   2. Responsibility for training

   3. Orientation

   4. Training methods

   5. Professional training and development program

 B. Leaders and managers

   1. Leadership theories

   2. Team building

   3. Motivating employee performance

     a. Manager's role

     b. Theories of motivation

 C. Performance appraisal

 D. Organizational climate

   1. Dimensions of

   2. Developing a productive organizational climate

 E. Supervision of shift operations

X. Customer Service Essentials

 A. The service encounter

 B. Service personnel as a team

 C. Customer service employee positions

Assignments:

1. Reading assignments, 5-15 pages per week.

2. Written reports:

   a. Report on restaurant food service trends in the last 20 years (2-3 pages).

   b. List factors contributing to success or failure of a restaurant; write a 1-2 page summary report.

   c. Compare California and federal law regarding employment issues and write a 2-3 page summary of similarities and differences.

   d. Conduct online research and compile a restaurant personnel notebook with job descriptions for 5 key restaurant personnel.

   e. Interview 2-3 local restaurateurs regarding most desirable attributes of a restaurant professional; write a 2-3 page summary.

3. Homework/problem solving assignments:

   a. Compare 2-3 restaurant menus and analyze how design, layout, and pricing pertain to the restaurant concept; write a 3-5 page report.

   b. Analyze a sample profit and loss statement and write a 2-3 page summary of recommendations for bringing costs and sales in line for profitability and identifying which line items to adjust.

   c. Make a list of typical line items of income and expenses for a uniform system of accounts; prepare to discuss in class.

   d. List considerations in making an employee schedule comply with budget.

   e. Create an outline for back-of-house and front-of-house employee training programs for two different restaurant concepts.

4. Problem solving scenarios (representative assignments):

   a. Labor cost management

   b. Food cost management

   c. Inventory management

   e. Role play different guest service scenarios and troubleshoot solutions.

5. Quizzes (4-6).

6. Final exam.

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 30 - 40%
Written reports.
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 20 - 30%
Homework/problem solving assignments and scenarios.
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 0 - 0%
None
Exams: All forms of formal testing, other than skill performance exams.		Exams 20 - 30%
Multiple choice, true/false, matching items, completion, short answer; essay.
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 5 - 10%
Attendance/participation.

Representative Textbooks and Materials:

Christie Mill, Robert. Restaurant Management: Customers, Operations and Employees. Prentice Hall, 3rd Edition, 2006.

The Restaurant: from Concept to Operation, Fifth Edition. Walker John R. and Lundberg, Donald E. John Wiley & Sons, Inc., 2007.

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