4/26/2024 4:45:53 AM	BMG 67.2 Course Outline as of Fall 2009	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  BMG 67.2	Title:  CONFLICT MANAGEMENT
Full Title:  Conflict Management
Last Reviewed:4/14/2003

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	1.00	Lecture Scheduled	1.00		17.5 max.	Lecture Scheduled	17.50
Minimum	1.00	Lab Scheduled	0		2 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	1.00			Contact Total	17.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  35.00

Total Student Learning Hours: 52.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

Develops knowledge and skills in diagnosing, preventing, and identifying causes of conflict. Provides the strategy options, techniques, and environmental considerations for dealing with and evaluating a diagnosed conflict.  

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description:

Develops knowledge and skills in diagnosing, preventing, and identifying causes of conflict.  Provides the strategy options, techniques, and environmental considerations for dealing with and evaluating a diagnosed conflict.  

(Grade or P/NP)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:	Transferable	Effective:	Fall 1998	Inactive:	Fall 2012
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Certificate Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of the course, students will be able to:

1. Formulate a description of a conflict in a cultural and historical

  context.

2. Uncover the contributing causes of a conflict and examine possible

  preventions.

3. Differentiate between positions, issues, and interests of disputants

  and stakeholders.

4. Decide on a strategy, develop a congruent action plan, and evaluate

  environmental needs.

5. Negotiate and summarize key points, then construct a settlement

  agreement.

6. Evaluate the results of a resolution based on four satisfaction-level

  scales.  

Topics and Scope

1. Definition and levels of conflict.

2. Conflict in cultural and historical context.

3. Emotions and conflict.

4. The contributing causes of conflict.

5. Possible preventions of conflict.

6. Positions, issues, and interests of disputants and stakeholders.

7. Overall and contingency strategies.

8. A congruent action plan.

9. Environmental factors.

10. The settlement agreement.

11. Theories of four satisfaction scales for evaluating a settlement

   agreement.  

Assignments:

1. In-class written assignments.

2. Homework.

3. Group activities.

4. Role-playing.

5. Workbook exercises.

6. Case studies.

7. Skill demonstrations.

8. Participation in classroom activities.

9. Examination(s).  

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 25 - 35%
Written homework, In-class written assignments, short essay question
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 20 - 25%
Group activities, workbook exercises, case studies
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 20 - 40%
Role-playing, skill demonstrations
Exams: All forms of formal testing, other than skill performance exams.		Exams 1 - 20%
Multiple choice, True/false, Short essays
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 10 - 30%
Participation in classroom activities

Representative Textbooks and Materials:

Instructor-prepared materials.

Yankelovitch, MAGIC OF DIALOGUE:  TRANSFORMING CONFLICT INTO COOPERATION, Simon & Schuster, 1999 (classic in field).  

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