12/26/2024 11:47:45 AM	BMG 62.1 Course Outline as of Fall 2008	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  BMG 62.1	Title:  ONE-ON-ONE MGMT COMM
Full Title:  One-on-One Management Communication
Last Reviewed:1/25/2021

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	1.00	Lecture Scheduled	1.00		17.5 max.	Lecture Scheduled	17.50
Minimum	1.00	Lab Scheduled	0		2 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	1.00			Contact Total	17.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  35.00

Total Student Learning Hours: 52.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

Develop knowledge and skills for managers to effectively communicate one-on-one. Skill development includes assertiveness styles, giving/receiving criticism, communicating with diverse groups, and dealing with angry, talkative, and/or demanding people.

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description:

Develop knowledge and skills for managers to effectively communicate one-on-one.  Skill development includes assertiveness styles, giving/receiving criticism, communicating with diverse groups, and dealing with angry, talkative and/or demanding people.

(Grade or P/NP)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:	Transferable	Effective:	Fall 1998	Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Certificate Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of the course, students will be able to:

1. Diagram the one-on-one management communication process and barriers.

2. Develop non-defensive messages in giving and receiving criticism.

3. Identify and differentiate between communication skills.

4. Communicate effectively with individuals of differing cultural

  ethnicity.

Topics and Scope

1. Study of the communication process.

2. Research communication barriers.

3. Analysis of the three-part message: content, voice, and body language.

4. Responsibilities and skills of the message sender.

5. Responsibilities and skills of the message receiver.

6. Discussion on emotions, non-defensiveness, and giving/receiving criticism.

7. Awareness of assertiveness, non-assertiveness, and aggressiveness in communication.

8. Theory of four communication styles (passive, aggressive, passive-aggressive and assertive)

9. Techniques for communicating with angry, talkative, and/or demanding

    people.

10. Theories of cultural variables.

11. Techniques for communicating with individuals from diverse ethnic

     groups.

Assignments:

1. In-class written assignments

2. Reading, approximately 20-30 pages per week (two week course)

3. Group activities

4. Role-playing

5. Workbook exercises

6. Case studies

7. Skill demonstrations

8. Quizzes (1-2)

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 20 - 30%
Written homework, In-class written assignments, analysis of reading assignments
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 20 - 35%
Group activites; workbook exercises; case studies
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 20 - 40%
Role plays
Exams: All forms of formal testing, other than skill performance exams.		Exams 10 - 20%
Multiple choice, True/false, Short essays
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 10 - 20%
Participation in class activities

Representative Textbooks and Materials:

Instructor-prepared materials.

Verderber, Kathleen S. et al. Communicate! Thomson Wadsworth, 2007.

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