12/26/2024 3:20:15 PM	CUL 256 Course Outline as of Fall 2005	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  CUL 256	Title:  FRONT HOUSE OPERATIONS
Full Title:  Front House Operations
Last Reviewed:1/23/2023

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	4.50	Lecture Scheduled	4.00		8 max.	Lecture Scheduled	32.00
Minimum	4.50	Lab Scheduled	15.00		8 min.	Lab Scheduled	120.00
		Contact DHR	0			Contact DHR	0
		Contact Total	19.00			Contact Total	152.00
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  64.00

Total Student Learning Hours: 216.00

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

Development of front-of-the-house skills, including table service, banquet service, wine service, food and wine pairing, host/hostess duties, P.O.S. (Point of Sale) system, and maintenance of front-of-the-house operations. Includes an introduction to human resource aspects of the table service profession, leadership and management skills.

Prerequisites/Corequisites:

Recommended Preparation:

Limits on Enrollment:

Schedule of Classes Information
Description:

Development of front-of-the-house skills, including table service, banquet service, wine service, food and wine pairing, host/hostess duties, P O S (Point of Sale) system, and maintenance of front-of-the-house operations. Includes an introduction to human resource aspects of the table service profession, leadership and management skills.

(Grade Only)
Prerequisites:
Recommended:
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Both Certificate and Major Applicable

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of this course, the student will be able to:

1. Manage a station in a working restaurant.

2. Properly handle service wares with consideration to sanitation and

safety.

3. Properly set a table for a variety of menu styles.

4. Assemble a side stand to support smooth and timely service.

5. Properly wait, serve, and clear a table.

6. Serve wine properly at tableside.

7. Describe the principles of food and wine pairing.

8. Greet and seat customers and perform other tasks expected of a

restaurant host/hostess.

9. Use POS (Point of Sale) system efficiently and correctly for order

taking, closing checks, cash-out reporting.

10. Identify various materials, equipment, ware, and utensils found in the

front-of-the-house and apply correct principles and procedures for

washing, sanitizing, and maintaining by both manual and mechanical

means.

11. Properly identify and use cleaning and sanitizing chemicals.

12. Utilize proper ware storage techniques.

13. Clean and maintain a working restaurant area, including all

equipment and dining and dry and cold storage areas, utilizing safe and

proper sanitation and safety practices.

14. Requisition cleaning and maintenance supplies as needed.

15. Follow a cleaning schedule and maintain an accurate maintenance log.

16. Recycle materials and properly dispose of waste.

17. Demonstrate professionalism in the workplace.

Topics and Scope

I. Table Service

  A. Handling service wares

    1. safety

    2. sanitation

  B. Table settings for a variety of menu styles

  C. Serving utensils

    1. identification

    2. location within the setting

    3. proper offering and removal

  D. The side stand

    1. function

    2. contents

    3. assembling

  E. Serving from a tray

    1. proper way to carry

    2. efficient loading

       a. clean plates

       b. soiled plates

  F. Serving a plate

    1. proper hand carrying technique

    2. proper service

  G. Clearing a table

  H. Taking a food order

    1. Menu terminology

    2. Properly write an order

    3. Transmit orders to kitchen or prep area

    4. Methods of suggestive selling

    5. Preparing the check

    6. Using a cash register and making change

    7. Filing and accounting for checks in a responsible manner

   I. Customer relations -- Do's and Don'ts

   J. P.O.S. (Point of Sale system)

     1. Overview of system

     2. Data entry

     3. Changes, deletions, additions

     4. Finalizing and presenting the check

     5. Cash-out reporting

   K. Fundamentals of banquet service

II. Wine Service

  A. Wine service

     1. Correct glassware for different wine varietals

     2. Reading and interpreting labels

     3. Proper techniques for opening wine bottles using a variety of

        openers

  B. Proper storage procedures

III. Food and Wine Pairing

  A. Planning and service of a prix fixe food and wine event

  B. Principles of food and wine pairing

IV. Host/Hostess Duties

  A. Greet and seat

  B. Other duties

  C. Professionalism

V. Leadership and Management

  A. Introduction to personnel management

    1. Management concepts

    2. Effective communication

    3. Dining room job descriptions

    4. Training and supervision procedures

    5. Performance appraisal

   B. Team building

VI. Front-of-the-house maintenance

  A. Proper food storage procedures

    1. Dry storage areas

    2. Cold storage areas

    3. Proper ware storage procedures

  B. Principles and procedures for cleaning and sanitizing

    1. Identifying cleaning compounds and chemicals

    2. Cleaning, sanitizing, and maintenance procedures for all areas

    3. Cleaning schedules and maintenance logs

  C. Safety

    1. First aid procedures

    2. Using a fire extinguisher

    3. Proper lifting techniques

Assignments:

1. Table service and waiting assignments (hands-on service).

2. Tableside wine service skill demonstrations.

3. Write a job description and a classified ad for a front-of-the-house

position.

4. Role play practical management/supervision techniques.

5. Assemble tools and cleaning supplies and demonstrate cleaning,

sanitizing, and maintenance procedures.

6. Quizzes (3-5)

7. Two performance reviews (including self-evaluation), graded as problem

solving and skill demonstration.

8. Final exam.

9. Adhere to standards of professionalism:

     a. teamwork

     b. well-organized production

     c. good interpersonal skills

     d. positive, respectful attitude

     e. good work habits, including punctuality and professional

        appearance

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 20 - 30%
Job description & classified ad.
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 20 - 30%
Performance evaluations.
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 20 - 30%
Performance exams
Exams: All forms of formal testing, other than skill performance exams.		Exams 20 - 30%
Multiple choice, True/false, Matching items, Completion, Short answer.
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 10 - 20%
Attendance/Participation/Professionalism.

Representative Textbooks and Materials:

Remarkable Service: A Guide to Winning and Keeping Customers for Servers,

Managers, and Restaurant Owners. Culinary Institute of America: 2001.

Food service and wine industry publications.

Instructor prepared materials.

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